IT Service Dispatcher

*Job Posting: IT Service Dispatcher*
*Location:* Work from Home (Remote)
*Shift:* Monday to Friday, 5am-1pm Pacific Standard Time (PST), US
*About Us:*
We are a leading Managed IT Service Provider based in Portland, Oregon. We pride ourselves on delivering efficient and professional IT support to our clients. As we continue to grow, we are looking to expand our team with dedicated and enthusiastic IT professionals.

Key Responsibilities:
Service Request Management:
Receive, log, and prioritize incoming service requests from end-users via phone, email, or ticketing system.
Assign and dispatch IT support tickets to appropriate technicians based on skill set and availability.
Coordination:
Monitor the progress of dispatched tickets and follow up with technicians and end-users to ensure timely resolution.
Coordinate with various departments to schedule and manage IT service appointments.
Communication:
Serve as the primary point of contact for end-users regarding the status of their IT service requests.
Provide clear and concise updates to end-users and management on the status of ongoing issues.
Documentation:
Maintain accurate and detailed records of service requests, resolutions, and technician assignments.
Update the ticketing system with all relevant information and actions taken.
Reporting:
Generate and distribute regular reports on service request metrics, technician performance, and overall IT support efficiency.
Identify and report recurring issues and suggest improvements to prevent future occurrences.
Qualifications:
* Experience:
* 1-2 years of experience in a technical support or dispatch role.
* Experience with IT service management (ITSM) tools and ticketing systems.
* Skills:
* Excellent organizational and multitasking abilities.
* Strong communication and interpersonal skills.
* Basic understanding of IT concepts and troubleshooting techniques.
* Proficiency in using ITSM tools and software (e.g., HaloPSA, ConnectWise, ServiceNow, Jira, Zendesk).

*How to Apply:*
Interested applicants are requested to email their updated resume along with a brief cover letter and video intro detailing their relevant experience to Click to view. Please use the subject line: “IT Service Dispatcher – [Your Full Name]”.
Only shortlisted candidates will be contacted. We appreciate your interest and thank all applicants in advance.