IT Specialist – CRM and Website Management

We are seeking a highly skilled and experienced IT Specialist with a strong background in Customer Relationship Management (CRM) software and website management for our dynamic digital media company. The ideal candidate will be responsible for overseeing both front-end and back-end operations of our website, as well as ensuring the efficient functionality of our customer dashboard.

Responsibilities:

CRM Management:

• Implement and manage CRM systems to enhance customer engagement and streamline internal processes.
• Customize CRM platforms to meet specific business needs and optimize user experience.
• Provide training to staff on CRM usage and best practices.

Website Management:

• Oversee the development and maintenance of our company website, ensuring it aligns with the latest industry standards and trends.
• Collaborate with cross-functional teams to implement website updates, enhancements, and new features.
• Monitor website performance, troubleshoot issues, and implement solutions to ensure optimal functionality.

Customer Dashboard:

• Develop and maintain a user-friendly customer dashboard, providing real-time insights and analytics.
• Ensure data accuracy and security within the customer dashboard.
• Implement improvements to enhance the overall customer experience.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (X years) working with various CRM software, such as Salesforce, HubSpot, or Zoho.
• Strong proficiency in web development languages such as HTML, CSS, JavaScript, and familiarity with content management systems (CMS).
• Previous experience managing both front-end and back-end operations of websites.
• Solid understanding of digital marketing principles and strategies.
• Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Strong communication skills and the ability to work collaboratively with cross-functional teams.
• Experience with data analysis and reporting tools.
• Knowledge of cybersecurity best practices in the context of website and CRM management.

How to Apply:

If you possess the skills above, we would love to hear from you. Please submit your resume, a cover letter, and a short video introduction. Thank you!