IT Specialist – Helpdesk T2 (MSP)

Catapult Technology Solutions is looking for a IT Specialist – Helpdesk Tier 2 person with 2 – 5 years experience in MSP. Position will require phone and email support. So people skills are a must!

We are a Managed Service Provider (MSP) for small to mid-sized businesses in the EST in the US. We handle all their technology needs so they can focus on their business. This is a fast paced, always changing environment, so thinking on your feet is a must!

Must haves Soft Skills:

Customer Support – Our clients are our lifeblood, without them we have no business.
Communication – Written and oral, you need to be able to explain complex technical ideas in a non technical way.
Desire to learn – Technology changes, you need to adapt to the ever changing solutions we offer our clients.
Ability to research or ask if you don’t know the answers! Not everyone knows all the answers, you just need to know how to get the answer.
Independent work – We do not have time to micro manage you. You must have the drive to get the job done with limited supervision.
Must have technical skills: Computer and Network troubleshooting* – The ability to figure out what is wrong, is it DNS? Bad windows patch? Malware?

Active Directory skills – Must know how to reset a password, add a user, configure a security group, group policy would be a nice bonus.
Understand networking – Subnetting, VLans, basic router and switch configuration, how to setup a wireless AP and check what channels to use.
Install and setup a computer – join it to a domain, move a profile over, setup outlook and O365 email.
Basic Server Understanding – Know what a domain is, know what a VM is, how patching works, understand scripting.
General Security Practices – Why do we close ports? Why is a firewall important? Why change the default password? Why isn’t everyone a local admin on their computer? Understand AV and what it does. Backups!
Documentation and Time tracking – We provide an industry leading software package the helps with documentation and time tracking. Use it. Seriously.
If this seems like something you would like to do, submit your resume. Pay is dependent on experience. The ability to move up into different positions is possible for the right person.