IT Support

Who We Are
Design Source Media is a tech company that happens to build WordPress Websites for marketing agencies, professional speakers, and small businesses.

Who We’re Looking For
We’re seeking a dedicated IT Tech Support Specialist for a full-time remote position. The ideal candidate loves tackling technical challenges and providing top-notch user support. You should have excellent people skills, integrity, and attention to detail, along with a proactive mindset. You must be willing to work 8 hours a day, 5 days a week, during night shifts (9 PM – 6 AM PH Time) to support our US-based clients. If you thrive in this environment and are committed to helping others, we want to hear from you!

Responsibilities
Resolve service tickets promptly and maintain accurate logs using Zoho Desk.
Work with clients to evaluate and solve technical problems.
Evaluate existing systems and user needs to recommend and implement changes.
Configure and support internal and external networks.
Develop and maintain systems, applications, security, and network configurations.
Troubleshoot network performance issues and recommend necessary upgrades or patches.
Monitor and maintain Microsoft Windows and Apple Mac endpoints, including iOS and Android devices.
Ensure compliance with security protocols and conduct security audits.
Communicate effectively with clients and team members, escalating issues as needed.
Stay updated with the latest technology trends and complete ongoing training and certifications.

Experience
2+ years of recent computer, server, and network troubleshooting experience.
Certifications such as A+, Server+, Network+, MCP are helpful but not required.
Prior MSP help desk experience is preferred.
Advanced knowledge of current Microsoft desktop and server operating systems.
Advanced knowledge of computer and server hardware.
Familiarity with network troubleshooting.
Professional customer service skills.
Strong written and oral communication skills in English.
Ability to effectively and efficiently troubleshoot technical problems.
Ability to complete complex tasks in a timely manner.
Ability to be productive without constant supervision.

How We Will Help You Succeed
Comprehensive Training: Receive extensive remote training and support through computer-based training (CBTs) to ensure you are fully equipped to handle your responsibilities.
Support System: Access to higher-level staff for escalation and assistance, ensuring you are never alone when facing challenging issues.
Ongoing Development: Opportunities for continuous learning and professional development, including access to the latest technology trends and resources.
Collaborative Environment: Work in a supportive and collaborative team environment where your contributions are valued and your professional growth is encouraged.
Tools and Resources: Utilize a range of tools including Microsoft 365, Zoho Desk, Continuum RMM, CrowdStrike Falcon, Avanan Email Security, and more to streamline your work and enhance productivity.

Employment Type
This is a full-time role, and we’re not looking for an agency.

Please add the words “Lengua” at the beginning of… Why are you interested in this position?

Salary Range: Php 40,000 – 50,000

Apply Here: Click to view/8485887/f/82yzz-59337/4OWFUFM51SEDIC85UJ