IT Support and Helpdesk URGENT HIRING

We are a Saas company that offers live chat communication system across the globe for more than 15+ years now and would like to hire an IT support and Helpdesk!

What are the “must-have”?
– Technical Skills
– Fundamental IT Knowledge: Understanding of computer systems, networks, software, and hardware basics is crucial.
– Troubleshooting Skills: Ability to diagnose and resolve IT issues efficiently; includes familiarity with diagnostic tools and processes for common problems.
– Networking: Knowledge of networking concepts such as DNS, DHCP, IP routing, VPN, and firewall configurations.
– Operating Systems: Proficiency with various operating systems, mainly Windows and macOS, and familiarity with Linux can also be advantageous.
– Security Practices: Awareness of basic cybersecurity practices, such as virus protection, data encryption, and user authentication.
– Problem-Solving Skills
– Analytical Thinking: Ability to approach problems logically and come up with effective solutions.
– Resourcefulness: Using available resources and knowledge bases to find solutions to new or uncommon problems.
– Prioritization: Skill in evaluating issue severity and business impact to prioritize tasks effectively, especially in high-volume environments.
– Interpersonal and Communication Skills
– Customer Service: Strong customer-facing skills with the ability to handle stressful situations calmly and empathetically.
– Communication: Clear and concise verbal and written communication skills, essential for explaining technical information to non-technical users.
– Active Listening: Skill in understanding user needs and concerns to accurately address the issue at hand.
– Organizational Skills
– Time Management: Managing time effectively to handle multiple tasks and issues concurrently.
– Documentation: Diligence in documenting issues and resolutions thoroughly for future reference and for use by other team members.
Adaptability: Ability to adjust quickly to changing priorities and new technologies.
Continuous Learning
Learning and Development: Commitment to ongoing learning and adaptation to keep up with new technologies and evolving IT landscapes.
Certifications: Earning relevant certifications (e.g., Com…

How to apply?
1. Please send in your resume and portfolio in a pdf format via Skype at live:.cid.354eb0a3e938c0d2
2. Include the code YOURITSUPPORT
3. FOLLOW THE SIMPLE INSTRUCTIONS OR YOUR APPLICATION POINTS WILL BE WASTED

Looking forward to your application!