IT Support Lead

COMPANY INTRODUCTION
Men’s Health Clinic (MHC) is one of the fastest growing telehealth companies globally. We aim to restore confidence and improve the quality of life of 10,000 patients across the globe.
Our company leaders are business GIANTS themselves. A mixture of well-respected entrepreneurial doctors, and WORLD CLASS Sales Trainers who are proven to be the best in the industry. This wealth of knowledge and experience combined with award winning service and an extremely successful product line has enabled us to gather hundreds of 5 star google reviews and maintain an impeccable online reputation.
Global offices mean global opportunities so with the company growing at a rapid pace, we are looking for a team member that is confident, passionate, and ready to make a difference.
Top Reasons to Work Here
We are well-funded and have quickly adapted to the current, post and future COVID environment in which telehealth has become the preferred choice of all government and health departments globally. We are based in North Sydney and the Sunshine Coast, but we also cater to different regions such as New Zealand, UK, Canada, and Philippines hence, we only offer a permanent work-from-home set up for this role.
We only tolerate excellence from our team and insist on an amazing work life culture within the organization.
The business atmosphere we have created is enjoyable, fun, and rewarding with excellent career opportunities for those team members who are hardworking and committed.
Job Description:
• Coordinate the team’s daily activities, ensuring timely response to user requests and issues.
• Conduct regular team meetings to review ongoing issues, upcoming challenges, and provide updates on organizational changes.
• Develop training programs to upskill support team members.
• Work closely with other departments to understand and address their IT needs.
• Oversee regular system backups, disaster recovery, and security measures.
• Monitor system performance and coordinate any necessary hardware or software upgrades.
• Liaise with vendors for procurement, service quality, and cost negotiations.
• Ensure integration and compatibility of new tools or software with existing systems.
• Develop and implement Standard Operating Procedures (SOPs) in line with the QMS including business interruption, disaster planning, cyber and data security, and privacy protection.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Skills and Qualifications
• 3+ years of support technician experience
• Knowledgeable in CompTIA A+, Network+, Security+, Microsoft Desktop Administration Certification, CCNA or relevant work experience
• 1+ years as a people manager/team leader
• Proficiency in Operating Systems (Windows Desktop)
• Proficiency in Remote Administration tools
• MS365 Administration
• Basic networking concepts (TCP/IP, VOIP)
• Hardware troubleshooting and repair
• Ability to work under strict deadlines, flexibility to think of alternative solutions, attention to detail, highly adaptable to changes.
• Amenable to a graveyard shift (12:00am- 9:00am MNL) or shifting schedules only when deemed necessary and other working conditions as required.
• Ability to work collaboratively and autonomously in a fast-paced environment
• Amenable to shifting schedules and other working conditions as required.
• Ability to work collaboratively and autonomously in a fast-paced environment
• Proficient interpersonal, written, and verbal communication skill; able to aid clearly in a straightforward manner.
• Strong technical, analytical, and critical thinking abilities.
• Always maintaining a high standard of professionalism.
• Problem Solving
• Operating Systems
• Networking
• Remote Administration
• CRM (Zoho), Cloud (AWS)
• Attention to detail.
Most industries are uncertain and changing by the hour, but one thing is certain– history is writing a new chapter. Health and well-being are the most valuable commodity.
Join our team and EARN WELL IN A COVID-PROOF COMPANY!