IT Support Specialist

About Us:
Aventus LLC is a dynamic and forward-thinking organization specializing in providing white-glove customer service solutions to clients in the e-commerce industry. Our young and talented team is committed to delivering exceptional customer experiences.

Position Overview:
As an IT Support Specialist, you will excel in diagnosing and resolving hardware and software issues, providing user assistance for login problems and password resets, and installing/configuring software applications. Also troubleshoot network connectivity problems and maintain comprehensive documentation for IT processes and configurations.

Responsibilities:
-Troubleshooting and Technical Support
-User Assistance
-Installation and Configuration of software applications and their updates
-Network Support
-Documentation of IT processes

Tasks:
-Diagnose and resolve hardware and software issues.
-Provide technical support to end-users for computer systems, software applications, and hardware.
-Assist users with login problems and password resets.
-Educate users on basic computer usage and best practices.
-Install and configure software applications and updates.
-Troubleshoot network connectivity issues.
-Maintain documentation for IT processes, procedures, and configurations.
-Create user guides and training materials.
-Communicate effectively with end-users and other IT staff.
-Provide status updates on ongoing issues and resolutions.

Qualifications:
-Previous experience in similar IT role
-Proficient in managing Microsoft Windows and macOS environments.
-Experienced in utilizing Google Workspace for efficient collaboration.
-Competent in employing various antivirus and anti-malware tools for system protection.
-Skilled in using remote desktop tools for efficient system management.
-Possesses a foundational understanding of cybersecurity principles.
-Demonstrates knowledge of firewalls and antivirus software for system security.
-Proficient in utilizing Google Sheets, Docs, and Slide for effective documentation.
-Experienced in using wiki or knowledge base platforms for organized information storage.
-Well-versed in email clients for professional communication.
-Familiar with helpdesk or ticketing systems, such as Gorgias & Zendesk, for efficient issue resolution.
-Proficient in using remote support tools like TeamViewer, AnyDesk, or similar applications for remote assistance.

Requirements:
-40 working hours per week with five 9-hour shifts with a 1-hour lunch break. Availability to work weekends if needed.
-WAH Equipment: (desktop/laptop, reliable internet connection, quiet workplace)
-English Proficiency: C2 (Impeccable grammar and fluent speaking)
-Certifications: Google IT Support and CompTIA A+

What you can expect from Aventus:

-$7USD per hour plus PH worked Holidays paid 100% more and 30% more for Special worked Holidays
-Grow with us! You’ll be joining one of the fastest-growing BPOs in the United States with the opportunity to scale and build your career with us.
-100% remote, work from the comfort of your home (or anywhere, as long as you have a professional, quiet, distraction-free environment).
-Positive, very friendly, and supportive work culture.