IT Support Specialist

As an IT Support (It Infrastructure) Specialist, you will play a crucial role in ensuring the development and the smooth operation of our organization’s IT systems and infrastructure. You will be responsible for providing technical assistance and support to our employees and clients, resolving software issues, and maintaining our network and computer systems.
Key Responsibilities:
1. Technical Assistance: Provide timely and effective technical support to employees and clients via phone, email, or in person. Troubleshoot software, and network issues, and offer solutions to ensure minimal downtime and disruption.
2. Software Maintenance: ensure compatibility and security processes are up to date and assist in installation of any applications.
3. System Administration: Assist in managing and maintaining IT infrastructure components. Monitor system performance, troubleshoot problems, and implement necessary patches.
4. User Training and Documentation: Conduct training sessions and create user documentation to help employees understand and utilize IT systems effectively. Provide guidance on best practices for data security and IT usage.
5. Security and Compliance: Ensure compliance with company policies and industry regulations regarding data security and privacy. Implement security measures such as firewalls, antivirus software, and access controls to safeguard sensitive information.
6. Collaboration: Collaborate with other IT team members and departments to identify and address IT needs and improve overall system performance and reliability.
7. Innovation: Collaborate with other IT team members and other departments that can address or improve the process for the production.
The main point to get across is that this person will be focusing primarily on setting up all of our online platforms and tools. For example, Teams or other communication system, company emails system, setup CRM software and etc. There will not be much or any hardware or servers that will require much maintenance. The work senario will be more in a way that we will explain to them what kind of systems we would to implement for various projects and then they should help come up with a plan on how best to execute such a system with the software technologies available on the market. Then assist in carrying out that plan.
Job Description that’s more in line with CIO.
Key Responsibilities:
1. Strategic Planning:
o Develop and implement IT strategies aligned with the organization’s overall objectives.
o Identify emerging technologies and trends to support business growth and competitiveness.
o Collaborate with executive leadership to prioritize IT initiatives and investments.
2. Technology Infrastructure:
o Oversee the design, implementation, and maintenance of robust IT infrastructure, including networks, servers, and storage systems.
o Ensure the availability, scalability, and reliability of IT systems to support business operations.
o Evaluate and recommend hardware and software solutions to meet business requirements.
3. Information Security:
o Establish and enforce security policies, procedures, and controls to safeguard sensitive data and protect against cyber threats.
o Conduct regular security audits and risk assessments to identify vulnerabilities and mitigate potential risks.
o Stay abreast of industry best practices and regulatory requirements related to information security.
4. Data Management:
o Define data governance frameworks and standards to ensure the quality, integrity, and confidentiality of organizational data.
o Implement data management tools and practices to streamline data acquisition, storage, and analysis processes.
o Collaborate with business units to leverage data insights for informed decision-making and strategic planning.
5. IT Operations:
o Oversee day-to-day IT operations, including help desk support, system administration, and user training.
o Monitor system performance and troubleshoot technical issues to minimize downtime and disruption.
o Continuously optimize IT processes and workflows to enhance efficiency and productivity.
6. Vendor Management:
o Manage vendor relationships and contracts to ensure the timely delivery of products and services.
o Negotiate pricing, terms, and service level agreements (SLAs) to optimize vendor performance and value.
o Evaluate vendor performance against established benchmarks and KPIs.