IT Support Specialist

Initial short term contract with the possibility of evolving into a permanent, full time role.

Job Title: IT Support Specialist

Company Background / Overview:
Stodl is a new and rapidly growing IT consultancy and support company based in the UK. We take the burden of IT off the hands of business leaders enabling them to focus on growing their business and looking after their customers, instead of dealing with IT issues.
Born out of the frustrations of Rob, the Founder, not being able to get a straight answer from IT companies and clear pricing for their services, he thought there must be a better way. Where possible, Stodl shows clear and defined pricing for specific solutions on their website, allowing potential customers to know if they have the budget to work with Stodl even before enquiring.
Stodl now has the opportunity to expand its IT support function to empower further business growth, and ensure customers receive a high quality service.

Reporting to: Rob (Founder)
“I have 12 years’ of experience in the IT sector working both internally and outsourced, so I appreciate the frustrations that IT can cause from all angles.
I started my career as an IT Assistant, and worked my way through the ranks of support engineer, IT manager, IT consultant, project manager, technical architect, technical account manager, vendor manager, product and services specialist, to eventually become commercial director at an IT managed service provider. I’ve seen a lot!
I’ve successfully helped businesses from a variety of industries plan for and achieve their IT goals such as; cloud migrations, IT roadmaps, cyber security improvements and accreditations, office relocations, infrastructure upgrades, integration projects, and much more.

One of the main things I’ve realised over the years is that it’s not easy to find the right people to support your business and help you achieve your goals. So I’m looking for someone who can not only bring technical experience, but also great people skills and be able to put customers at ease.”

About Stodl:
Stodl is a dynamic and rapidly growing IT consultancy and support company based in the UK. Committed to delivering exceptional service and modern IT solutions, we pride ourselves on providing reliable and efficient support to our clients. Join our team and become a key player in our expansion and mission to deliver top-notch IT services and support to businesses across the UK. Unlike most IT support companies, Stodl doesn’t just take on any customer. We initially work with them to improve their IT setup (if needed) and only when we believe their IT setup is in a good place will we take on support.

Job Description:
As an IT Support Specialist at Stodl, you will play a vital role in ensuring the clients receive top quality IT support. Your primary responsibility will be to provide timely and effective technical support, addressing issues and implementing solutions to enhance our clients’ IT experience.

Responsibilities:
End-User Support:
– Respond to and resolve IT support requests from clients promptly.
– Assist end-users with hardware and software issues, ensuring minimal downtime.

Troubleshooting:
– Diagnose and troubleshoot hardware, software, and network issues.
– Collaborate with team members to resolve complex technical problems.

Installation and Configuration:
– Remotely configure hardware, software, and peripherals.
– Remotely set up new user accounts and deactivate leaver accounts.
– Remotely set up and deploy new workstations and devices as needed.

Documentation:
– Maintain accurate and up-to-date documentation for all IT support activities.
– Create knowledge base articles to facilitate issue resolution.

User Training:
– Provide basic training to end-users on IT systems and best practices.
– Offer guidance on utilising IT resources efficiently.

Collaboration:
– Collaborate with team members to share knowledge and improve overall team efficiency.
– Work closely with other departments to address IT-related needs.

Qualifications:
– Ideally 5+ years experience in providing IT support and troubleshooting.
– Strong knowledge of Windows and MacOS operating systems.
– Familiarity with Microsoft 365, Google Workspace, Microsoft Office Suite and other common business applications.
– Solid understanding of networking concepts and protocols.
– Excellent problem-solving and communication skills.
– Customer-focused with a strong commitment to client satisfaction.
– Openness to learn and develop new skills
– IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified IT Professional) are a plus.

What you will get from me:
– Career development and certifications
– A variety of tasks to work on to keep work interesting
– A fair and friendly work environment that is based on trust and outcomes
– The ability to work across multiple businesses

Salary band: $900 to $1,100USD per month

Hiring process:
1. Short form to fill out
2. Video interview
3. Possible 2nd (final) interview

How to apply:
If you are passionate about quality customer service, IT support and eager to contribute to a growing company, we invite you to apply. Please submit your resume along with a cover letter highlighting your relevant experience.

Working hours:
Monday to Friday, 9:00AM to 5:30PM UK Time