IT Support Specialist (ClickUp, CRM)

***Only applicants who apply through the following link will be qualified for the job: Click to view/quickteam/j/9B65A7E259/

PLEASE NOTE: This job is available to people in the Philippines only.

QuickTeam is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.

By working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the QuickTeam family :). We would love to have you!

Job Title: IT Support Specialist (ClickUp, CRM)
Full-time, 40 Hours/Week
Salary: $8/Hour depending on experience.
Availability to work during EST business hours.

We are seeking a skilled and tech-savvy IT Support Specialist with CRM and automations experience to join our team at QuickTeam. As an IT Support Specialist, you will play a crucial role in providing technical assistance to our users and customers, with a specific focus on CRM systems and automations.

In addition to your IT support responsibilities, you will be responsible for managing customer relationship management systems, troubleshooting CRM issues, and implementing automation solutions to improve operational efficiency.

Responsibilities:

Provide technical support to users and customers, troubleshooting and resolving software and hardware issues
Assist in the management and maintenance of customer relationship management systems
Debug and diagnose user issues with CRM systems, ensuring timely and effective resolutions
Design and implement automation solutions to streamline business processes
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Occasionally communicate directly with customers, addressing their inquiries and concerns
Maintain accurate documentation of support activities and solutions

Requirements

Proven experience in IT support or a related field
Experience with CRM systems, such as Salesforce, HubSpot, or Zoho CRM
Experience in using ClickUp
Experience with automation tools such as Zapier, Integromat, or Microsoft Power Automate
Strong technical knowledge and troubleshooting skills
Understanding of business process automation principles
Excellent communication and customer service skills
Ability to work independently and in a team environment

If you are a tech-savvy individual with a passion for providing exceptional IT support and a background in CRM systems and automations, we invite you to apply for this position. Join our team at QuickTeam and contribute to ensuring a seamless user experience and customer satisfaction, while also leveraging your expertise in CRM and automations.

***Only applicants who apply through the following link will be qualified for the job: Click to view/quickteam/j/9B65A7E259/

PLEASE NOTE: This job is available to people in the Philippines only.