IT Team Lead

Responsibilities:
– Lead and manage a team of IT helpdesk technicians, providing guidance, support, and mentorship.
– Meet with clients regularly and evaluate systems, performance, and issues
– Prioritize and delegate tasks to team members, ensuring timely resolution of IT issues and requests.
– Monitor and maintain service level agreements (SLAs) to meet or exceed customer expectations.
– Serve as the escalation point for complex technical issues, providing expert-level support and troubleshooting.
– Collaborate with other IT teams to identify and implement process improvements and best practices.
– Conduct regular performance evaluations and provide constructive feedback to team members.
– Develop and deliver training programs to enhance the technical skills of the helpdesk team.
– Stay up-to-date with the latest industry trends and technologies, ensuring the team is equipped with the necessary knowledge and skills.
Technical Experience/Qualifications:
Requirements:
– Bachelor’s degree in computer science, Information Technology, or a related field.
– Proven experience in a similar role, preferably as an IT helpdesk team leader or supervisor.
– Strong technical knowledge of hardware, software, and network troubleshooting.
– Excellent leadership and communication skills, with the ability to motivate and inspire a team.
– Exceptional problem-solving and decision-making abilities.
– Customer-focused mindset with a commitment to delivering high-quality IT support.
– ITIL certification is a plus.

• Minimum 5+ years’ experience in IT
• Ability to independently troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues.
• Comprehensive understanding of:
• Microsoft Windows Operating Systems
• Windows Server
• Microsoft 365
• Active Directory
• Group Policy
• Managed switches/VLANs
• Firewall & Network Management
• VoIP phone systems
• Understanding and Working Knowledge of DNS
• Apple IOS experience
• Previous experience working at a managed services company is a plus.

Join our team and be part of a company that values innovation, teamwork, and professional growth. We offer competitive compensation, comprehensive benefits, and a supportive work environment.