We are looking for a disciplined, highly motivated IT Tech Project Coordinator. This role will be to timely and accurately execute tasks that have been assigned to them. Tasks include, but are not limited to customer communication, project support, ordering lifts and materials, dispatching techs, rate negotiations, working with the technicians on site, and making sure all project deliverables are delivered.
COMPENSATION PACKAGE:
Monthly Salary: $1200 USD
13th Month: Yes
Other: 500 Yearly Tech Allowance
WORK SCHEDULE:
– Hours may vary depending on the project
– Monday-Friday Pacific Time
RESPONSIBILITIES:
– Work in a team environment to manage and complete all daily department tickets.
– Manage queue calls from our field technicians to provide technical support and ticket management.
– Ability to explain the scope of work for each project and/or dispatch assignment
– Coordinate field technicians for customer requests within budget/skillset/ customer scheduling
– Collaborate with Project Manager/other PC to project plan, assess risk, scope of work creation
– Create work orders, negotiate rates, and dispatch technicians. Modify trips to fit the scope of work.
– Confirm scheduled appointments with customers and vendors
– Order lifts from CPT supplier to perform the duties requested at the customer site
– Check tracking to ensure all required equipment is on-site for the technician
– Take calls from field technicians to log in/out, explain SOW for projects, provide technical support, monitor and update missed arrivals
– Communicate updates and/or issues on-site to customers in real-time.
– Address and respond to customer alerts; serve as the first point of contact for escalation of issues/questions; review/resolve disputes timely; identify and escalate following CPT procedures.
– Communicate with internal and external parties; Respond to emails within 30 minutes.
– Stay current with company systems, and research questions using available resources.
– Assist in other project coordination-related tasks as needed.
QUALIFICATIONS:
– Associate or bachelor’s degree in a related field preferred.
– 3+ years of technical support experience and/or field experience preferred.
– Knowledge of POS, PCs, audio, structured cabling, telecom, and data services.
– Problem analysis and problem-solving skills with the ability to review the provided information and provide support or guidance to our technicians over the phone.
– Familiarity with call center environments and queue management.
– Familiarity with ticket management platforms.
– Proficient in Microsoft Teams, Outlook, Excel, and Edge.
– Negotiation skills
Do NOT apply by replying to this post, rather please complete our applicant intake form:
/appVtds09AqiVIG3y/shrKBhM5p64cqqTPT?prefill_Position=IT Technical Project Coordinator
APPLY FOR THIS JOB:
Company: CPT Network Solutions, Inc.
Name: Kyle
Email: