IT technician

We are seeking a skilled and experienced IT Technician to join our dynamic team.

Position: Full-Time
Work hours: EST
Pay rate: $4/hour

The ideal candidate will have a minimum of 3 years of hands-on experience in IT support, at Level 2 or above.

The role will involve providing technical assistance and support to our clients, resolving complex issues, and ensuring the smooth operation of their IT systems.

Responsibilities:

Technical Support: Deliver expert technical support to clients, resolving escalated IT issues promptly and efficiently.

Troubleshooting: Diagnose and troubleshoot hardware, software, and network problems, ensuring minimal disruption to client operations.

System Maintenance: Perform routine maintenance tasks, updates, and patches to ensure system stability and security.

Documentation: Maintain accurate documentation of configurations, procedures, and troubleshooting steps for reference and knowledge sharing.

Client Communication: Interact professionally with clients to provide clear and concise explanations of technical solutions and recommendations.

Collaboration: Collaborate effectively with other team members and departments to address complex technical challenges.

Continuous Improvement: Stay updated with emerging technologies and industry trends to recommend innovative solutions that enhance client IT environments.

Experience: Minimum of 3 years of hands-on experience in IT support, in a Level 2 or higher role.

Preferred Skills to include but not limited to:
– Windows 7, 10, 11
– Windows Server 2012, 2016, 2019, 2021
– System administration including Active Directory, Windows Group Policy
– Troubleshooting DHCP, DNS, file, and print services
– Solid knowledge of TCP/IP networking
– Solid knowledge of Microsoft MS Office 365
– Experience with RDP and Citrix
– Experience with Remote Management Tools
– VLANS, Routers (VPN, VOIP systems is a plus)

Experience with Windows and/or Linux operating systems, networking protocols, and cloud-based services.

Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous.

Communication: Excellent verbal and written communication skills in ENGLISH to effectively interact with clients and team members.

Problem-Solving: Strong analytical and problem-solving abilities to resolve complex technical issues efficiently.

Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving technologies and client needs.

Customer Focus: Commitment to delivering exceptional customer service and maintaining positive client relationships.

IF YOU MEET ALL THE REQUIREMENTS, then you are invited to apply
Please fill out the form below:
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Any applicant who won’t follow instructions will not be entertained.

Looking forward