IT Technician (Level 3)

We are an MSP provider looking to hire a level 3 technician
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Responsibilities Include:

· Provide Level III remote support for our customer base including support of servers, network devices and cloud services. This includes configurations, root cause analysis, and implementation of preventative measures.
· Lead the architecture, build out and administration of customer cloud environments.
· Provide Level III support to our Help Desk for escalated trouble tickets and back-fill Level II when necessary.
· Create and update documentation for customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams.
· Perform remote and onsite project work such as: client onboarding, office build outs, server and network installations/upgrades, workstation setups and migrations.
· Work with our partners to monitor and maintain various hosted services offerings
· Ensure the integrity and timeliness of in-house and client system backups.
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Internal MSP systems
ConnectWise for PSA and ticketing
ConnectWise for remote management
ScreenConnect for Remote management
Auvik
LionRoar
DUO
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Client technology stack we currently support,
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Windows 10/11/2012/2016/2019
MS SQL
Veeam
Exchange online
Azure hosting
Azure AD
Teams/Teams Phone
3CX VoIP systems
Azure Virtual Desktops
Nerdio (AVD/Azure Management)
SentinnelOne
Fortinet Firewalls
OpenDNS content filter
Avanan & Proofpoint smtp filter
Microsoft Intune
Microsoft MFA
DUO MFA
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The ideal candidate will possess:
· 10+ years of experience providing outstanding customer service via phone, email, and in person in a technical support role
· Experience working in a hands-on IT Support environment
· Excellent troubleshooting methodology
· Excellent verbal and written skills with a strength in technical diagrams and documentation
· Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
· Ability to think fast, make sound decisions and multitask
· A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM
· FOR ADDITIONAL COMPANSATION, be available nights and weekends support rotations.
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Benefits:
Fully remote:
Competitive salary BOE
Opportunities for professional development and growth.
Dynamic and supportive work environment.
Full time, Monday through Friday.
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Job Security and Stability
Paid Training
PTO
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps

HOW TO APPLY:
Please fill out the form below with your updated CV and upload your self-introduction video.

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