IT WMS Support Specialist

Job Title: IT WMS Support Specialist
Location: Manila, Philippines
Onsite Setup

Job Summary:

The IT WMS Support Specialist will be responsible for providing technical support and maintenance for
the warehouse management system (WMS) used by the company. The role requires the ability to
troubleshoot and diagnose issues, provide solutions, and ensure system functionality. The ideal
candidate will have strong communication skills, be able to work independently, and have a passion for
problem-solving.

Key Responsibilities:
• Provide first and second-line support to the WMS users, identifying and resolving technical
issues as they arise.
• Monitor the WMS system, identifying any errors, bugs, or issues that arise and working to
resolve them in a timely manner.
• Work collaboratively with internal IT and external vendors to maintain and improve the WMS
system, identifying potential enhancements or upgrades.
• Act as the first point of contact for all WMS-related queries, working with users to ensure that
issues are resolved in a timely and efficient manner.
• Provide training and support to new WMS users, ensuring they are thoroughly familiar with the
system’s functionality.
• Develop and maintain system documentation, ensuring that any changes or updates are fully
documented and communicated to relevant parties.
• Actively participate in the testing and implementing of new WMS system features and
functionality, ensuring that any changes are thoroughly tested and communicated to
stakeholders.
• Monitor the performance and availability of the WMS system, proactively identifying potential
issues and working to mitigate any risks.

Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2+ years of experience in a technical support role, with a strong focus on WMS systems
• Experience with WMS systems such as SAP EWM, Manhattan, JDA, etc.
• Experience in writing SQL queries to extract data from WMS systems.
• Understanding of warehouse management processes and concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail
This full-time position may require some weekend or out-of-hours work to support system maintenance
and upgrades. The salary for this position will be commensurate with experience and qualifications. If
you are interested in this position, please submit your resume and a cover letter explaining why you are
a good fit for the role.