Hi, thanks for checking out our job posting!
* WHY YOU’LL LOVE WORKING WITH US *
When you start working with us, you will feel welcomed, supported, and valued.
You will be encouraged to develop yourself professionally and contribute to improving our business processes. Once you’re settled in, your responsibilities will grow, and your work will become more rewarding and interesting. When you show yourself to be a great team member, you’ll be promoted to a position worthy of your abilities.
We employ remote staff from around the world who run and manage every aspect of our business. If you want to join our established and growing team, we welcome you to apply and show us what you can do.
* PAY AND HOURS *
(these are negotiable)
– The starting rate for this role will be between Php 210-310 per hour
– This position is available ASAP
– This is a long-term position
– Provisional Schedule: Any hours are fine with a minimum 4-hour overlap with UK working hours
– You will be available for at least: 40 hours per week
– We will pay you weekly
– You will get paid time off for vacations
– We offer end-of-year bonus (i.e. ’13 MONTH’ pay)
– We offer a competitive performance-related salary increase
* THE ROLE WE ARE HIRING FOR *
As a Client Service and Messaging Lead, your primary responsibilities will be to manage our company comms and to nurture incoming leads using a structured messaging framework. You will be responsible for improving systems related to this role, including the development and optimisation of our helpdesk
Key Responsibilities:
• Messaging Management:
– Monitor and respond to client inquiries and messages across email, social media, and other messaging platforms promptly and professionally.
– Utilize a structured messaging framework to nurture leads and route them to our sales team.
– Ensure consistency and alignment with our brand voice and messaging guidelines.
• Helpdesk Development:
– Develop and maintain our helpdesk system to streamline client inquiries and issue resolution.
– Collaborate with cross-functional teams to establish best practices and procedures for efficient client support.
– Analyze helpdesk data to identify trends and areas for improvement, implementing necessary changes to enhance the client support process.
• Client Satisfaction:
– Focus on delivering exceptional client service and ensuring client satisfaction at every interaction.
– Resolve client issues and concerns effectively, seeking to exceed their expectations.
• Team Collaboration:
– Work closely with other departments, including sales, marketing, and product development, to provide valuable insights from client interactions and help improve our products and services.
If you are passionate about developing systems and are ready to take on the challenge of managing our client service and messaging operations, we look forward to hearing from you.
* THE IMPORTANCE OF THIS ROLE *
As the Client Service and Messaging Manager, you will play a pivotal role in enhancing our client experience by managing our client service inquiries, email communications, and social media messaging interactions.
* WHY WE’RE A GREAT PLACE TO WORK *
We are one of the UK’s leading Business Systems Training companies and are proud to host the global top 5% Systemise Your Success Podcast.
The business was founded by Dr Steve Day, a serial entrepreneur and ex-hospital doctor with degrees in both Computing and Medicine.
In 2015, Steve felt trapped working in the hospital on someone else’s agenda. With his first child on the way, he made the bold move to quit medicine and emigrate to Sweden to give his family a better quality of life.
Running his businesses remotely proved a challenge, and with the unexpected death of his father (and business partner), he was spending the majority of his time travelling to the UK to manage his business.
The guilt of neglecting his family drove him to develop sophisticated systems to remove him from the day-to-day operations and give him true time and location freedom – we now call this the Business Autopilot Blueprint.
Systems and Outsourcing Limited was founded to share Steve’s methodologies with the world and give business owners the opportunity to be successful AND enjoy a rich and meaningful life outside of work.
Steve is passionate about systems, apps, AI, and automation, and he’s obsessed with his client’s success. He strives to provide a truly remarkable client experience and knows the only way to do this is to work with an amazing team that loves what they do- this is where you come in!
* THE VALUES WE STAND BY *
We recruit, serve and are held accountable for our values.
• We Are Open and Real
– We nurture trust in our team and clients.
– We do what we say we’ll do.
• We Believe in Systems
– We systemise everything.
– We iteratively improve.
• We Reflect Our Client’s Success
– We actively share our best practices.
– We are obsessed with our client’s results.
• We Poke the Box
– We make solutions, not problems.
– We take risks and own our mistakes.
• We are a Team
– We share knowledge and responsibilities.
– We look out for each other.
• We Develop Ourselves
– We seek and act on feedback.
– We strive to be the best we can be.
* NOW THE IMPORTANT PART – HOW YOU CAN APPLY *
If this role sounds perfect for you then we’d love to hear from you!
Please click this link to complete a short application form to get started. I can’t wait to hear from you! Here’s the link: /hG5Ji9iajBYZ7mF17
We’ll get back to you within 2 working days of us closing the job applications. You don’t need to send your CV/Resume or cover letter at this time. We’ll request this from you if required.
Diana Franz George
Systems and Outsourcing Ltd.
APPLY FOR THIS JOB:
Company: Fièra Cosmetics
Name: Diana Franz George
Email: