Join Our Team as a Customer Service Specialist!

We’re seeking a dedicated Customer Service Specialist to be the frontline hero in managing our customer interactions across multiple platforms. We are a leading provider of respiratory health supplements dedicated to improving the well-being of individuals who struggle with breathing difficulties and chronic respiratory conditions. We are committed to delivering high-quality products that enhance respiratory health and overall quality of life for our customers.
If you’re passionate about delivering exceptional service through chats, emails, and social media, this is the role for you. Join us and help create a seamless and satisfying customer experience that leaves a lasting impression.
Responsibilities:
• Handle customer service emails, providing comprehensive and timely responses to customer needs.
• Manage and respond to customer inquiries via live chat, ensuring quick and effective resolution of issues.
• Monitor and manage >>Facebook comments on our ads, engaging with our community and addressing questions or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication procedures, guidelines, and standard operating procedures.
• Identify customer needs and help customers use specific features of our products or services.
• Escalate complex customer issues to the appropriate departments when necessary.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay updated on product knowledge to provide accurate information to customers.
Qualifications:
• Proven experience in a customer service role, preferably in an e-commerce or digital marketing environment.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities with a proactive and solution-oriented approach.
• Ability to manage multiple tasks efficiently and maintain a high level of organization.
• Familiarity with customer service tools such as Gorgias.
• Experience in managing social media comments and interactions, particularly on Facebook.
• High level of empathy and the ability to relate to customers’ needs and concerns.
• Strong attention to detail and ability to handle sensitive customer information securely.
• Adaptability to work in a fast-paced environment and handle pressure with a calm demeanor.
• A team player with excellent interpersonal skills and a collaborative mindset.
• Commitment to continuous learning and professional development.
Please write the color of the sky in the title of your reply to this job post so we can ensure you’ve read this whole job role thoroughly.
In addition, please provide us with your Skype account name and email address in your response so we can discuss the requirements of this job further if you are picked.
If you are passionate about improving customer experience and making a positive impact in the respiratory health industry, we invite you to apply for this opportunity.