Junior Customer Support

Are starting your customer support niche?
Are you looking for a role where you can develop your knowledge and skill?
Are you passionate about providing assistance and support?

If yes, then keep on reading as it might change your whole life…

My name is Jo and I am working with a small company that has 15+ people working. The goal is to grow the company from 15 employees to 100 employees by the end of this year…

Our company is expanding and we are looking for a talented, reliable customer support representative who will handle customer service through phone, chat, emails, and social media. It is important for us to keep a friendly working environment where everyone feels valued and appreciated, so if you are a professional, independent, and reliable person, we want to hear from you!

We want to have someone that is eager to learn and expand their skills. We want to have someone that can work independently and can exhaust all resources and know their way in.

Your responsibilities:
Answer customer queries via email; using Freshdesk (training will be provided)
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions
Communicate directly with management and provide reports
Seize opportunities to upsell products when they arise
Generate interest in the product;
Highlight the benefits of the product
Engage other members or own generated characters to drive conversation;
Ask relevant questions
Ultimately, you should be able to deliver high-quality work under minimum supervision.

Job requirements:
Excellent English skills
Excellent written and verbal communication skills
Strong customer service experience
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Ability to work on a schedule, be flexible, and meet deadlines
Detail-oriented,
Team player
RELIABLE

Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection of at least 10mbps.
2. Must have a back-up connection and PC to avoid delays, late or absences because
of PC crashing or Internet connection problems

If you consider yourself the right person for this position, then please add the following information to your application:
1. Provide us your skype ID
2. Do a personality test on 16personalities website and tell us your personality type.
3. Upload your CV on Google Drive/ Dropbox and share the link
4. If you are still reading this, kindly include your favorite movie in the subject line.

HINT: we consider honest, transparent job applicants. we are not looking for Einstein types of people but more humble, hard-working, and responsible team players who have the mindset of:
‘’All for one and one for all. ‘’

Good luck and have a blessed day!
*Only shortlisted applicants will be notified.