Key Account Manager

JOB PURPOSE
To be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed. Responsible in managing of key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities through bring in new business from existing clients or contacts and will develop new relationships with potential clients.

DUTIES AND RESPONSIBILITIES

Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
Conduct regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
Identifying new business opportunities within existing accounts and strategizing to expand the company’s footprint in the market
Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
Staying updated with industry trends and market developments, anticipating changes in clients’ needs, and tailoring solutions to meet evolving requirements.
Performs the orientation / onboarding process for new business/clients.
In charge of developing and maintaining solid commercial connections with the Client and the VA (Virtual Assistant).
Monitor on the success of the platform’s merchant partners by providing continuous and best-in-class support.
Involved in conducting analyses that will provide merchant partners with insights to improve success metrics and aid in the implementation of suggested initiatives as a result.
Reviewing VA’s key performance indicators (weekly)
Checking for and responding to customer concerns/requests
Conduct coaching and discipline to direct reports (VA’s)
Schedule and obtain thorough knowledge of the client’s demands and requirements by conducting once a week alignment meeting.
Prepare a volume forecast and plans.
Resolve their challenges and issues, and serve as a liaison between clients and internal staff.
Perform other duties as assigned from time to time.

Here’s how to apply:
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