Killer Ecommerce VA 2

Manage customer service inquiries via email, oversee order processing and adjustments in Shopify, create and organize Excel and Google Sheets for suppliers, foster supplier relationships, and provide support for additional tasks such as product research and potentially (not required) image editing.

Detailed responsibilities:

1. Customer Support and Email Management:
– Respond to customer inquiries and concerns via email promptly and professionally.
– Address customer issues such as order status, product inquiries, and general assistance.
– Maintain organized and detailed records of customer interactions for future reference.

2. Order Management and Shopify Expertise:
– Process and manage customer orders efficiently using the Shopify platform.
– Adjust orders as needed, including modifications, cancellations, and refunds.

3. Excel and Google Sheets for Supplier Management:
– Prepare and organize detailed Excel and Google Sheets for supplier communications, including order quantities, product specifications, and delivery schedules.
– Collaborate with suppliers to ensure accurate and timely order fulfillment.

4. Additional Tasks (Optional):
– Conduct product research to identify trends and opportunities in the market.
– Collaborate with the team on potential image editing tasks, if required.
– Explore the use of ChatGPT or other tools for streamlining and improving communication processes (optional and as needed).

Soft Skills:
– fast learner
– pays close attention to detail
– follow instructions to the letter
– not scared to ask questions

Basic Skills:
In addition to having excellent English skills and working efficiently, you’ll need to use the applications we listed below. You don’t need to be an expert in all of them, but you need to be at least familiar with most of them.

? Web research using search engines like Google, IE, Bing, etc
? Microsoft Word
? Microsoft Excel
? Gmail and other email applications
? Google Docs
? Google Sheets
? ChatGPT
? Communications apps like WhatsApp, Zoom etc.
? Project management software (Notion, Google Docs)
? Time management or time tracking software
(TimeProof)

Work Schedule and Holidays:
This is a part time position (possible to turn full time later on if needed):
Mondays for Fridays, 8am -10 am CET, the rest is flexible
(if possible also work on Saturday and Sunday but this can be discussed)

You’ll qualify for 3 vacation leaves and 3 sick leaves after the 6 month probation period.
We honor most Filipino holidays except for All Saints and All Souls Day

Perks and benefits:
Once you complete your 6 months probation, you will get:
? 13th month
? bonus for great work

Trainings provided:
If you are accepted, you will receive a detailed introduction to our e-commerce activities as well as a detailed explanation of your tasks and their execution. You will always be able to ask questions and reach out to us if something is unclear. We are more than happy to help you and succeed with your tasks.

Career potential:
This is a part time job that can eventually be a full time job if we are able to grow accordingly and if more work is required. You will be working directly with the CEOs.

Details:
When applying please add what your favourite animal is in the application 😉

About us:
We are a young e-commerce company based in Germany with several Shopify stores that is aiming to expand and grow rapidly. You will be our second VA and we are looking to build a longterm relationship with you.