Kitchen Knife Brand Seeks Amazon Seller Central Virtual Assistant – Any timezone OK – Remote Position

High end kitchen knife brand seeks Amazon Seller Central Account Virtual Assistant. Schedule set by you but must overlap 3 hours with EST business hours. Job application link at the bottom of this post.

No set time zone. Any timezone is ok.
Remote Position, work from home
Bonus program for good performance

COMPANY SUMMARY – (FOXEL and other brands)
This is an opportunity to join our rapidly growing remote team. Established in 2016, Foxel is a high end cutlery business within the e-commerce industry focusing on innovative creative, customer service, and exceptional product quality. But you won’t be limited to just knives. We have 2 other brands, will launch many new products, and acquire more brands over the coming months. Over the last year, we grew 40% and expect to grow even faster this year. This newly-created position will be an integral part of our team as we embark on the next phase of our growth.

WHAT WE BELIEVE IN
Good creative and cool products are at the core of our company and why we have had the success we’ve had. Our founder started as a photographer and still views himself as a creative first. Nearly all workers we employee highlight our projects at the top of their resume. Our work *will* elevate your skills and your career. You will learn how to quickly get to and operate in the top 1% of everything you do. But, we are not for everyone. Your best will be expected and we will go as many rounds of feedback as necessary to create exceptional work.

We believe that a business needs to have the highest standards in order to thrive. Culture is the driving force to our success and feeds into every aspect of what we do.

But we admit we’re not for everyone. We’re successful because we have those high standards, work hard, and hire the best people. But the best people don’t know everything, far from it. They are the ones who are honest and confident enough to say “I don’t know – BUT I’ll find out!” People whose burning questions during interviews include “How many sick and vacation days do I get?” need not apply. Your time here will be fast and furious and quite the ride. But the rewards are plenty, and include a generous bonus program.

ROLE
The seller central account VA will research new product ideas, source new suppliers, make sure we are in stock for existing products, handle customer service, and manage cases/seller central.

The ultimate goal of this position is to provide the appropriate level of customer service at the right cost whilst optimizing the supply chain to deliver tangible benefits to the wider business . Each currently defined area (Logistics, Procurement, Demand Planning & Supply Planning, Customer Service) will have KPIs to demonstrate key deliverables.

DAY TO DAY
Main tasks you will be responsible for…
– Making sure we always have 30-60 days of inventory in Amazon.
– 100% clear on the whereabouts of our inventory at all times
– Creating and managing documents with total accuracy.
– Sourcing new suppliers and products while managing cost and quality expectations.
– Customer service
– Understanding and using SOP methodology
– General Amazon account management – Putting in cases, generating reports, performing product and account audits to make sure everything is functioning normally
– New product research
– Coordinating with product designers and suppliers
– Sourcing, managing supplier relationships, and reordering products
– Coordinating with logistics agents and 3PLs
– Uploading new products and variations to Amazon via flat file
– Finding lost inventory within amazon and getting reimbursements for said inventory.

IDEAL SKILLS
– Good English and Writing Skills
– Strong attention to detail and achievement-oriented
– Highly analytical and a problem solver
– Takes initiative and a self-starter
– Ability to work independently and as part of a team
– 2 years Amazon account management experience (please do not apply if you do not have this)
– Someone who is already deeply involved in inventory management
– Knowledge of production capabilities, sales and supply trend
– Experience working with freight forwarders and various suppliers
– Ability to work remotely and possess his/her own laptop with a high-speed connection
– High speed internet connection (please provide screenshot of internet speed)
– Backup internet like a nearby coffeeshop
– At least 4GB ram
– Ability to use google services – docs, sheets, forms, etc.
– Experience with spreadsheets
– Extensive experience and a track record with reporting data analytics
– Ability to take video calls and send looms
– Ability to follow directions even when you might disagree

BONUS SKILLS
Fluency in Mandarin and English
Native Chinese
Ability to source outside of China

Attention to detail and listening skills are highly important for this role. To know that you read this entire post, please tell me your favorite fruit at the beginning of your application/cover letter in the google form below in this exact format… “I love OrAnGeS.” Every other letter of your favorite fruit is capitalized. Do not include quotations. $25 signing bonus if you are hired and you mention your favorite fruit in the correct format.

Thanks and looking forward to your application 🙂

Please fill out this application here…
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