DISPUTE Specialist (PayPal AND Klarna) for Dropshipping – Seeking Top-Tier Talent!
Department: Dispute Resolution
Role: Are you an exceptional dispute manager specializing in PayPal and Klarna? Join our elite team as the driving force behind resolving all disputes for our 7+ figure e-commerce business. As a dispute manager, you possess outstanding communication skills, seamlessly connecting with team members, and seamlessly managing the entire dispute process from start to finish.
Responsibilities:
? Skillfully resolve all disputes between PayPal and Klarna, providing comprehensive solutions
? Adhere to our established dispute handling guidelines and protocols
? Make daily reports & and keep track of dispute outcomes in Spreadsheets
? Exhibit a proactive approach, taking the initiative to benefit the entire team
? Apply your expertise to find suitable resolutions for every dispute
? Maintain regular, one-on-one communication with our logistic manager to stay updated on package matters
Results:
? Respond promptly to all disputes, ensuring coverage 7 days a week
? 80-90% dispute win rate
? Meet and exceed targeted KPIs for dispute resolution
? Maintain daily communication with our team to ensure seamless operations
Requirements:
? Thrive in an autonomous work environment, taking ownership of tasks
? Fearlessly ask questions to gain clarity and enhance performance
? Meticulous attention to detail to ensure accurate and precise resolutions
? Proficient in IT tools and systems to streamline operations
? Prior experience in effectively managing and resolving disputes
? Enjoy working collaboratively within a team and possess exceptional communication skills
Comprehensive training will be provided to enhance your skills and knowledge.
We are seeking the perfect candidate who can commit to approximately 40 hours per week, ensuring coverage 7 days a week.
To apply, please include the word “A-PLAYER” in your response to this job offer.
We look forward to connecting with you soon!
APPLY FOR THIS JOB:
Company: Virtual Work World LLC
Name: William Burema
Email: