Knowledge Base Manager

Position Overview:
We are currently seeking a meticulous and organized Knowledge Manager to join our team at E-vos. The primary responsibility of this role is to efficiently manage and maintain the Knowledge Articles within Dynamics 365. The successful candidate will play a crucial role in creating, updating, and organizing knowledge resources to support our technicians in delivering exceptional service to our clients.

Pay Range: $6 – $8/hr based on experience

About E-vos:
At E-vos, we pride ourselves on providing exceptional IT support tailored to meet the unique needs of our clients. Our dedicated team ensures that our clients’ day-to-day operations run smoothly and efficiently, understanding that each client has their own goals and challenges. As more than just an IT support department, we serve as trusted IT consultants, ready to assist with the evolving needs of businesses.

Objectives:
* Create and maintain Knowledge Articles for IT troubleshooting within Dynamics 365.
* Ensure the organization and accessibility of the Knowledgebase for efficient use by technicians.
* Facilitate communication with technicians to identify and address gaps in knowledge resources.
* Provide timely and relevant support to technicians by furnishing them with the necessary articles to fulfill their responsibilities effectively.

Competencies:
* Exceptional organizational skills with meticulous attention to detail.
* Proficiency in Dynamics 365, particularly in managing and creating Knowledge Articles.
* Strong communication skills, with the ability to effectively liaise with technicians and other stakeholders.
* Analytical mindset to assess and prioritize knowledge needs within the organization.
* Ability to work independently and collaboratively within a team environment.
* Strong problem-solving skills and the capability to develop clear and concise troubleshooting steps.
* Familiarity with tools for documentation and organization purposes.

Education and Experience:
* 2 years of experience in knowledge management or a similar role within the IT industry is advantageous.
* Proficiency in Dynamics 365 or similar knowledge management platforms is required.
* Experience in IT troubleshooting and familiarity with common technical issues and solutions.
* Strong documentation skills, including the ability to create clear and comprehensive checklists for troubleshooting steps.

How to Apply:

Video Recording
* Share the link to a video (up to 3 minutes) discussing your relevant experience and qualifications for this position.

Resume
* Provide the link to your updated resume.
* Make sure the links to your video and resume are accessible for our review.