***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN KYC AND TECHNICAL OR CUSTOMER SUPPORT***
The company has over 200 developers in its headquarters in South Korea. The company boasts its top engineering talents from around the world and specializes in delivering cutting-edge technology to fintech companies including FX brokers, Crypto Exchanges, and Payment Service Providers. The company aims to build turnkey white-label solutions that lead to the success of its clients.
Our proprietary software offers comprehensive solutions to financial services companies around the world.
About the Position:
The KYC Specialist/Technical Support will provide technical assistance and answers to users’ questions, educating them on the features of the platform, assisting users by troubleshooting minor problems during the onboarding process, and assisting with the continuous use of the platform.
Responsibilities:
-Identifies, investigates, and resolves minor users’ problems.
-Fields support calls, chat, email, and/or other communication from users with inquiries regarding the onboarding process, and usability of the platform.
-Maintains knowledge of the platform and constantly educates themselves on the new developments of the platform.
-Monitors the working of the platform in case of downtime or other problems and informs the relevant team immediately.
-Performs other related duties as assigned.
-Maintain issue tickets effectively by capturing clients’ complaints (bugs) or new requests.
Requirements:
-Experience with KYC Verification is a MUST
-At least three years of experience in technical or customer support
-Experience in client onboarding is a plus.
-Excellent verbal and written communication skills in English.
-Excellent interpersonal and customer service skills.
-Professional and pleasant telephone, and email manners.
-Ability to explain technical issues to technical and non-technical customers.
Work Schedule:
The day-to-day will include an 8-hour shift, 5 days a week.
TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase “Crypto” in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.
***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***
APPLY FOR THIS JOB:
Company: Technadigital Marketing
Name: Cam Gon
Email: