Interested in learning about the fast paced and upcoming world of IoT and Telematics? We are looking for a tech support person to join our team and support our customers. This is a remote position so you will need your own computer with internet access and the ability to take phone calls. Our hours of operation are Monday – Friday 9AM to 5PM CST (Houston, Texas time zone). For this position, you would be required to work during these hours.
Daily activities of our L1 technicians are as follows:
-Address support tickets – These support tickets can be as simple as someone asking how to replace batteries to changing passwords. As more complicated support tickets come through, you will have the ability to escalate to L2.
-Assist customers via website chat – Our website has a chat feature that allows customers to communicate with our tech support, engineers or customer service. Your roll will require you to be the first line of defense in answering the incoming chat messages.
-Answer L1 Tech Support phone calls – You will need a USB headset to answer tech support and customer service phone calls.
-Work directly with our hardware engineers and software developers to provide customer feedback so we can make a better product. You are our companies eyes and ears and hear the comments directly from our customers. Do you think we need a new feature in our app? If so, you will be able to work directly with our team to get these new features added.
We will provide all the training on our software and be working directly with you to help the whole way. Although you will be working from home, we keep open lines of communication so we can all help each other out if needed.
When applying for this job, please include a sample of your voice. This candidate must be proficient in English as they will be speaking directly to our customers.
Requirements:
Computer with internet access
Quiet room to answer tech support phone calls
Ability to keep detailed notes about your conversation
Troubleshooting skills
USB headset for taking calls
Preferred:
Background in technology
Familiar with internet protocols such as TCP/IP, UDP, etc
Familiar with Python
APPLY FOR THIS JOB:
Company: Content Bug
Name: Thomas Remmert
Email: