L3 Systems Engineer (O365 Administrator)

Key Duties and Responsibilities:

Lead initiatives for researching and deploying new applications; lead IT projects with third-party vendors; assist in managing Support Services and related deliverables; working with end-users and vendors to support applications and environments
Provides technical leadership for complex system implementations, maintenance, patching and updates services.
Defines configuration requirements for the deployment of Office/Microsoft 365; attends Vendor presentations. Lead and evaluate proof of concept or pilot trial implementations. Researches vendor solutions and industry forums and reviews.
Troubleshoots and resolves routine server, storage and software issues, and repairs defective components; serves as a technical escalation level for help desk incidents to diagnose and resolve complex incidents work with vendor support staff to resolve incidents.
Diagnoses, designs and implement proactive solutions to systematic problems escalated by junior staff. Reviews change requests for planned system updates and patches. troubleshoots and resolve issues with user access to Office 365 services.
Provides technical support for application development and IT engineering staff; responds to new or complex service request for server and storage change requests by application development and IT engineering staff. Work with application development and IT engineering staff to diagnose and repair complex application system issues and outages.
Review document and maintain computer infrastructure processes, procedures and system documentation

Desired Skills and Experience:

A minimum of 5 years of hands-on experience in IT systems engineering, with a focus on O365 administration and related technologies.
In-depth knowledge and practical experience in O365 migration methodologies, tools, and best practices.
Proficiency in managing Azure Active Directory, Exchange, SharePoint Online, and Intune solutions.
Strong ability to create, implement, and enforce security policies across various IT domains.
Expertise in configuring, managing, and troubleshooting firewalls, including Meraki, SonicWall, and Palo Alto.
Proven experience in diagnosing and resolving technical issues related to Wi-Fi connectivity and system performance.
Familiarity with Proofpoint implementation and email security enhancements.
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Excellent problem-solving skills, along with the ability to work collaboratively in a dynamic technical environment.
Ability to interact with colleagues, supervisors and customers over the phone or through Teams.
Effective communication skills, both verbal and written, to interact with team members and stakeholders.
Works well in high trust environment
Proactive and trustworthy

Here are the perks of working with us:

Competitive salary (Php 65,000 + 5000 WFH allowance) and a signing bonus of
USD1000 (Approx Php50,000)