Lead Client Relations Specialist

Victorious PR, an award-winning PR firm with a culture of excellence, is pleased to announce the open position for the role of Lead Client Relations Specialist!

Location: Remote
Type: Full-Time

**About Us**
At Victorious PR, we believe in building strong and lasting relationships with our clients. We are excited to welcome a dedicated and enthusiastic Client Relations Specialist to join our team. If you are a proactive problem solver with exceptional communication skills and a passion for ensuring client satisfaction, we want to hear from you.

Role Overview: As Lead Client Relations Specialist, you will be a vital link between our clients and our company. Your role will involve understanding our clients’ needs, addressing their concerns, and nurturing relationships to ensure their continued satisfaction. You will contribute to our mission of delivering exceptional service and enhancing the client experience.

Key Responsibilities:
Act as the main point of contact for all clients, developing strong relationships based on trust and professionalism.
Understand clients’ objectives, needs, and challenges to provide tailored solutions and support.
Proactively communicate with clients to ensure their expectations are met and exceeded. Must be able to handle uncomfortable conversations in a professional manner in order to serve our clients at the highest level.
Collaborate with internal teams to ensure timely and accurate delivery of our services.
Resolve client inquiries, concerns, and issues with a client-focused approach.
Identify opportunities for upselling or cross-selling based on client needs and company offerings.
Gather feedback from clients and share insights with the team for continuous improvement.
Maintain accurate client records and documentation in CRM systems.
Stay informed about industry trends and developments to provide informed recommendations to clients.

**Qualifications**
Bachelor’s degree in Business, Communications, Public Relations, or related field.
7+ years of experience in corporate customer service, with a proven track record of handling complex customer interactions.
Strong written and verbal communication skills, with an ability to convey information clearly, confidently, and concisely.
Excellent interpersonal and communication skills, both written and verbal, on Zoom and phone.
Strong problem-solving abilities and a proactive attitude.
Ability to build rapport and maintain positive relationships with clients.
Detail-oriented and organized, with effective time management skills.
Adept at multitasking and managing priorities in a fast-paced environment.
Strong business acumen and understanding of client needs.
Experience in PR is a bonus, but not required.

**Benefits**
Competitive salary of $36k/yr.
The first 90 days are probationary.
Opportunities for career growth and professional development.
Collaborative and inclusive work environment.

Hours:
—This is a full-time, fully remote position.
—Our hours are M-F, 8-4 PM PST.
—MUST be available to work during those hours.

If you are a proactive and personable individual with a knack for building strong client relationships, we encourage you to apply for the Client Relations Specialist role at Victorious PR. Join us in making a positive impact on our clients’ experiences while contributing to the growth of our company.

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!
We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision.
We are known for our excellence in everything we do, not only at work but in our personal lives and with each other.
Victorious PR is looking for a person who embodies all these qualities.
Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication — this role is for you.

Applying is easy! If you believe you are the right person for the job, send us a 60-second video and tell us why.
Hint: Your chances are better if you can provide writing and/or client problem-solving samples.

Submit your video and resume to Click to view and if you are selected for an interview, you will hear from us within 3-5 days.