Lead Community Assistant

We believe in challenging the status quo and empowering our members to think critically and creatively. As we continue to grow, we’re seeking a dedicated Lead Community Assistant to join our team and play a pivotal role in ensuring our community thrives.

If you’re passionate about customer service, community engagement, and creating exceptional experiences, then this is the role for you. As the Lead Community Assistant for Contrarian Thinking, you’ll be responsible for providing full-time community support, addressing member concerns, encouraging engagement, and delivering unparalleled customer service in our Slack channel.

Your responsibilities will include (but not necessarily be limited to):

– Managing a small team of community assistants covering customer support and operational admin tasks as their first point of contact for assistance.
– Monitoring support SLAs and ongoing operational tasks completed by Community Assistants
– Acting as the primary point of contact for members within The Contrarian Community Slack workspace, promptly addressing inquiries, concerns, and feedback.
– Fostering a positive and supportive community environment by actively engaging with members, initiating discussions, and encouraging participation in community activities.
– Monitoring community discussions, identifying emerging trends, and escalating issues or feedback to the appropriate team members for resolution.
– Helping members find and utilize resources made available as part of their Contrarian Community membership
– Connecting members with other members and/or community experts
– Collaborating closely with other members of the team to develop and implement strategies for increasing community engagement and retention.
– Assisting with the organization and facilitation of virtual events, workshops, and Q&A sessions to enhance member experience and promote knowledge sharing.
– Maintaining up-to-date knowledge of Contrarian Thinking’s product offerings, features, and updates to effectively assist members and provide accurate information.
– Proactively identifying opportunities to improve community processes, workflows, and communication channels to enhance overall efficiency and member satisfaction.

NECESSARY SKILS AND QUALIFICATIONS

Here’s a list of primary skills we believe are necessary for this career:

– Previous experience in customer service, community management, or a related field is preferred.
– Previous project management or team management is preferred
– Excellent written and verbal communication skills with a friendly and professional demeanor.
– Strong interpersonal skills with the ability to build rapport and establish positive relationships with community members.
– Detail-oriented and highly organized, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
– Familiarity with Slack or similar communication platforms is a plus.
– Passion for fostering online communities, driving engagement, and delivering exceptional customer experiences.
– Ability to work independently and collaboratively within a remote team environment.
– A self-starter; you learn quickly, absorb like a sponge, and take action
– A Contrarian at heart. Not sure what that is? Keep reading.

Join us in revolutionizing the way people connect and learn within The Contrarian Community. If you’re ready to make a meaningful impact and be part of a dynamic team, we’d love to hear from you.

COMPENSATION
Salary: $1,733/month + 13th month bonus

LOCATION
Fully Remote

**Please note:** This role requires being available during regular business hours 9am-6pm CT

CREW BENEFITS
All of these benefits go into effect on Day 1 of your employment with us.

– Unlimited PTO Policy (with approval from your Direct Support) + 9 paid US holidays and your 3 local holidays
– On-time direct deposit pay 2x/month
– Learn expert deal-making and how to buy businesses with 100% free access to all of our courses and our flagship Contrarian Community

TO APPLY PLEASE VISIT: Click to view/p/1275da2e1574