ABOUT US: We are a fast-growing E-Commerce brand bursting with opportunities! We are looking for top-tier Lead Customer Service Agents to manage inbound emails, live chats, social media comments, and more. This is a senior role, and we want only the best!
This is your chance to join a winning team and one of the fastest-growing companies in the e-commerce space!
Job Responsibilities:
Provide support and assistance to our existing Customer Service Team, especially when permanent agents are on leave, absent, or have resigned.
Assist team members who are struggling in their roles.
Guide new Customer Service Team Members through their first few weeks.
Contribute to building our Customer Service Documentation.
Host one-on-one and group training sessions with the Customer Service team via Zoom.
Suggest new topics or training materials for new team members.
Qualifications:
3-5 years of BPO experience in the Customer Service industry.
1-2 years of Virtual Assistant experience preferred.
Experience as a Subject Matter Expert is a plus.
Proficient in eCommerce tools/software/helpdesks such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
Knowledge and experience in eCommerce.
Familiarity with HubSpot, , and other CRM tools.
Excellent written and verbal communication skills.
Willingness to handle emails, chats, and phone calls.
Openness to learning new things.
Proficiency with Google Docs, Sheets, and Calendar.
Ability to work both independently and as part of a team.
Flexibility with work schedules.
Exceptional planning and organizing skills.
Keen attention to detail.
Self-starter with motivational skills.
Effective communication via Gmail and Slack.
Internet Requirements:
DSL, Cable, or Fiber internet connection with LAN (minimum 20 Mbps).
Backup internet connection (minimum 10 Mbps).
Recent speed test results required for both primary and backup connections. Speedtest link.
Note: If your primary internet speed is below 20 Mbps or you lack a backup connection, you must set this up before starting. Failure to comply may result in delays.
Perks & Benefits:
???? Competitive Salary: $4 per hour
????? Paid Time Off
???? HMO Health Insurance + Dental Coverage via Maxicare
???? Permanent and full-time #WorkFromHome setup
Why join us?
???? We’re one of the fastest-growing e-commerce brands on Shopify.
???? Extensive job stability with multiple customer service positions available.
???? Collaborative team environment.
???? Tons of internal growth opportunities (Team Lead, Trainer, etc.).
HOW TO APPLY:
Copy and paste the following link into your browser: /pimv8oMXXkcyDE7i7
Use application code: MLA
We are excited to see your applications! Qualified candidates are encouraged to apply 🙂
APPLY FOR THIS JOB:
Company: Photoplan Bookings
Name: Alli Wang
Email: