Lead Generation – Sales Representative – Customer Support

Job Title: Lead Generation – Sales Representative – Customer Support
Location: Remote
About Us:
We are committed to helping local service-based businesses across the United States thrive by connecting them with high-quality leads. We pride ourselves on providing exceptional lead generation services, and our success is rooted in a passionate and knowledgeable team. We are seeking a dynamic Lead Generation – Sales Representative – Customer Support to join our team and contribute to our mission.
Position Overview:
As a Lead Generation – Sales Representative – Customer Support, you will play a pivotal role in ensuring customer satisfaction and driving growth for our agency. We are looking for an individual who is not only experienced in lead generation but also well-versed in the intricacies of this niche, particularly within the context of local service-based businesses. This multifaceted role involves engaging with potential clients, guiding them through the sales process, and providing exceptional customer support.
Key Responsibilities:
Client Engagement: Engage with potential clients through booked calendar appointments.
Sales Calls: Conduct discovery calls and onboarding calls with potential clients, showcasing our lead generation services and addressing their inquiries.
Closing: Utilize your sales skills and in-depth knowledge to close clients on our lead generation services.
Lingo Mastery: Demonstrate a deep understanding of industry-specific terminology and nuances to effectively communicate with prospects.
Audits: Discuss audit details with potential clients over the phone, demonstrating expertise in our audit processes.
Customer Support: Provide ongoing support to clients, ensuring their satisfaction with our services.
Customer Relationship: Foster positive and lasting relationships with clients to maximize retention and referral potential.
Reporting: Maintain accurate records of client interactions and progress in our CRM system.
Collaboration: Work closely with the sales and customer support teams to align efforts and enhance the client experience.
Qualifications:
Proven experience in lead generation, preferably in a similar role.
Exceptional communication and interpersonal skills.
Proficiency in navigating sales calls and negotiating.
In-depth knowledge of the lead generation industry and related terminology.
Ability to convey complex concepts in a clear and concise manner.
Strong organizational skills with an attention to detail.
Customer-focused mindset with a dedication to ensuring satisfaction.
Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.
Flexibility and adaptability in a dynamic work environment.
What We Offer:
Competitive compensation and performance-based bonuses.
Opportunities for professional growth within our agency.
A collaborative and supportive team environment.
Access to industry-leading tools and resources.
The chance to make a meaningful impact on our clients’ success.
If you are a motivated and knowledgeable professional with a passion for lead generation and a knack for ensuring client satisfaction, we invite you to join our team. Help us continue to connect local service-based businesses with the leads they need to thrive. Apply today by submitting your resume and a cover letter outlining your relevant experience and expertise in lead generation and customer support. Join us in making a difference in the local business community!