Legal Assistant

Our office is looking to hire an Immigration Legal Assistant with a desire to grow within the legal industry. The Legal Assistant will be the lead point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to retain clients and productively work toward successful outcomes.

This position must be staffed by an individual who is business development-oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls, move clients along the intake workflow, and facilitate timely completion of document/information gathering required to ultimately assemble client petitions/applications.

You will ensure operational excellence and eventually handle a large volume of incoming and outgoing client calls after training designed to provide skills and confidence in the role.

Job Description:

Screen telephone calls before scheduling an attorney-client consultation
Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
Immediately contact every potential client and establish relationship with client
Update logs and reporting systems to reflect status of all potential new clients
Conduct potential new client interviews with genuine empathy and compassion
Schedule appointments for potential clients
Take accurate notes during the attorney-client initial consultation
Collaborate with our attorneys to complete the initial consultation process
Assist attorneys with administrative tasks related to opening new cases, updating client files, preparing completed intake packets for review by the attorney, and maintaining databases
Follow instructions from the supervising attorney and perform accordingly
Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)
Qualifications

Full English proficiency required
Sales and customer service experience a major plus
Strong background with performance-based metrics
Case Management software experience is a major plus
Resourceful and motivated to solve issues as they arise
Strong attention to detail
Proven track record to meet goals and deadlines
Standard business hour availability required (US Eastern Standard Time)