This is a remote position. No in person work. People living outside America are encouraged to apply.
Our team members are the key to our success. If you join us, you will have access to tech-friendly tools in a supportive and professional environment. We invest in your career development. We care about work-life balance.
We help lawyers in America recruit valued workers like yourself. Here is one example: /
HOW TO APPLY?
Step 1: Click to Watch short video /k4nxA6nQ
Step 2: Complete job application
Step 3: We will review your answers then provide you a link to complete an assessment.
Why work with us?
Starting wage depends on experience and qualifications. $500 is base minimum. To give you an idea, $800 is example for applicant who has the exact experience preferred.
Monthly and quarterly bonuses on targets achieved
Great training provided and learning environment
Growth opportunities
We are a growing company and we are looking for a HUNGRY team of individuals looking to change their lives!
We are dedicated to working together, helping others, and the best part, WINNING!!!
Open positions include:
Client Advocate (Customer Support/Assistant): Clearly communicate with clients and providers while giving excellent customer service, keep clear notes in company CRM, update files in document management system, prepare files, etc.
Intake Specialist (Sales): collect information from potential clients while giving excellent customer service, keep understandable notes and action items in company CRM.
Client Development Representative (Sales & Marketing): contact people on LinkedIn based on specific audience and create email marketing campaigns based on specific audience target.
What are we looking for? We are seeking cheery team members who can empathize with callers and show that we care and want to help them. We need you to help our team update our clients.
JOB RESPONSIBILITIES FOR INTAKE SPECIALIST
Weekly Meetings with Leads Director:
Actively participate in weekly meetings with the Leads Director to ensure alignment with departmental goals and strategies.
Express Empathy & Build Rapport with Callers
Acknowledge the concerns of callers by recognizing pain points and expressing empathy
Use strategies to elicit information (objections)
Implement specific strategies for each caller to share their objections from hiring and pain points.
Email Management:
Responsive to the lead’s concerns by answering all questions and inviting them to a phone call.
Phone Call Handling and Message Forwarding:
Timely answer within 2 rings and screen all inbound phone calls, handling them or transferring to the appropriate recipient, and promptly forwarding messages as needed.
Live Chat Management:
Responsively engage with live chats from website and other social media platforms to address inquiries and provide assistance.
Follow up with leads after consultation:
Diligently follow up with leads by prioritizing their pain point & level of qualification (readiness to hire).
Qualify Leads for Consultation Scheduling:
Accurately determine if the caller is qualified for a consultation based on current pre-screening qualifications shared by the legal team.
New Client Onboarding:
Guide new clients with onboarding expectations, such as how to pay, how to upload documents, initial steps, how to contact the legal team.
Learning & Development:
Effectively use time to learn on improving one’s skill sets, including learning from supervisor’s training videos and other recommended videos.
Data Management:
Accurately input data into our Clickup system to ensure team members are updated.
Post-Consultation Feedback Request:
Send timely text or email messages with survey links to gather feedback after consultations (to be completed before end of the day on the day of the consult).
Lead Follow-Up:
Proactively follow up with leads via phone, email, or text to nurture relationships and provide assistance.
Video Content Creation (Short-Length):
Create engaging short-length videos (usually 20-30 seconds) to encourage leads to sign contracts.
Video Content Creation (Mid-Length):
Develop informative mid-length videos (around 3 minutes) to explain step-by-step processes to potential clients.
Client Interaction Documentation:
Thoroughly notate all interactions with leads and current clients in the legal software for future reference and case management.
Production Team Handoff:
Skillfully transfer calls to the Production team when clients are ready for the next phase of their engagement.
Current Client Updates:
Proactively follow up with current clients to provide case status updates, ensuring they are informed and satisfied.
Samples tasks for Client Advocate (Customer Support/Assistant):
Call new clients to onboard them and welcome them and share what to expect
Update clients with information from team by calling them
Call clients after receiving document
Call or email clients at each stage of the case.
Communicate any concerns or issues shared by the client
Update call notes on our case software called
Write cover letters
Review forms for data accuracy
Organize documents
Ask for feedback to leads and clients (google reviews)
Research for new leads. This typically means searching online for the appropriate point of contact at a university or company.
APPLY FOR THIS JOB:
Company: Satori Continuum
Name: John Ting
Email: