Our rapidly growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Responsibilities
Collect and document essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role
Intake Specialists will be held to quality standards established by the organization. All forms of client communication will be evaluated and scored. Intake Specialists will be eligible for quarterly incentive bonuses based on individual and team performance
Screen incoming potential client phone calls to make sure the case falls within the scope of the firm while helping the caller feel heard and understood
Help foster prospective client streams by providing input into awareness and law firm partnership initiatives alongside the marketing team
Qualifications
Previous experience in a legal intake call center or customer service call center
Background in the legal industry preferred
High school diploma or equivalent required; Bachelor’s degree preferred
Firm knowledge of spreadsheet and data management, as well as computer skills
Previous experience with CRM and case management software desired
Possesses outstanding communication skills and a sense of empathy
Our company is made up of approachable, caring, friendly, and supportive people who want to see others succeed. We have built a wonderful, cohesive team that works well together and trusts each other to follow through on what we say we’re going to do. Our team is excited to get up and go to work every day and we reward hard work. Our Visionary is an engaging, positive, all-around great boss who is amazing to work for, and who wants the person in this position to think, “I want to be on this rocket ship!” The culture here is EVERYTHING! We’re upbeat, we enjoy our jobs, and when conflicts arise, we talk through them and walk away with happy resolutions. We embody our core values of:
Upbeat personality
Reliable
Always Improving
Committed to the Organization
Why Join Us?
Permanent work-from-home / remote set-up
Outstanding career growth
Leadership opportunities
Competitive salary with financial incentives
Passionate, energetic & innovative work culture
Friendly team-driven environment
Skills and experience development
Don’t forget to attach your PDF resume and send it to . Please indicate the job title in the subject line.
APPLY FOR THIS JOB:
Company: BlankSpace Inc.
Name: Maricel Manrida
Email: