Our clients law company is made up of 30 full time team members. They have 22 US based team members and 8 offshore staff. They are approachable, caring, friendly, and supportive people who want to see others succeed! The company has over 6,000 active cases and approximately $8 million in revenue this year. The law firm began in 2019 and became a national referral based law firm in 2020. They are 100% remote.
Mission of Legal intake specialist:
Our clients law practice is rapidly-growing and seeking a full-time legal intake specialist to join their team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry. They’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Responsibilities:
– Client Information Collection: Collect and meticulously document essential information from clients, including personal details, contact information, and case specifics, ensuring accuracy and organization in data entry.
– Quality Standard Adherence: Intake Specialists will be held to quality standards established by the organization. All forms of client communication will be evaluated and scored.
– Phone Call Screening: Screen incoming potential client phone calls, ensuring alignment with the firm’s case scope.
– Client Interaction via Instagram: Handle incoming Instagram leads, effectively following up on potential clients to broaden outreach and engagement.
– Inquiry Management: Manage the Intake inbox, promptly responding to inquiries and requests to facilitate efficient and effective communication with potential clients.
– CRM Utilization: Utilize the CRM system to input and track client information accurately, ensuring a comprehensive and organized client database.
– Report Generation and Special Projects: Generate reports and contribute to special projects as assigned, showcasing flexibility and adaptability in supporting various aspects of the legal intake process.
Perks:
Health insurance
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
You will have weekly team meetings, 1on1 meetings, and quarterly meetings where you will be supported by your direct supervisor
Prizes and bonuses
All forms of client communication will be evaluated and scored. Intake Specialists will be eligible for quarterly incentive bonuses based on individual and team performance
Specifics:
Time
– Full time, EST time zone
– Be available during business hours to communicate responsively with your direct supervisor and teammates
– Working hours will follow a flexible schedule, amounting to 40 hours per week. This flexibility will be available anytime between Monday and Sunday from 9:00am – 9:00pm EST.
– This is a remote position so you can have the freedom to work from anywhere
Miscellaneous
Attire – business casual when on meetings
Professional setup
Clean background
Good camera
Good lighting
Great microphone (if you don’t have one, you will be reimbursed)
Strong wifi
Compensation
$14,400/year
Don’t forget to attach your PDF resume and send it to . Please indicate the job title in the subject line.
APPLY FOR THIS JOB:
Company: Total Aviation Staffing, LLC
Name: Brianna Marie Nolasco
Email: