Legal Sales Specialist

**Note: Only applications submitted through the application form below will be reviewed and considered.**
Application Form: Click to view/oTA49xSTdLdZ4ohA8

We are seeking to add an experienced legal sales specialist to fill the role of the law firm’s Client Success Specialist. The client success specialist will work on primarily handling all sales calls from new clients, and will be handling phone calls with current clients. Other tasks include managing the law firm email inbox and related administrative support tasks. The role will start at 28 hours/week (5.5 hours/day Monday-Friday) with the intent to increase to 40 hours per week (8 hours/day). We are looking for someone who is interested in having a long-term relationship with our firm. This is a remote position, and requires a 6-month minimum commitment.

Critical Personality Traits
• Outgoing personality; enjoys speaking with clients
• Great listener;
• Empathetic; understands client needs and concerns
• Can easily handle client objections and concerns
• Confident
• Excellent with deescalating a tense or stressful conversation or email communication
• Resilient, especially with rejection
• Friendly
• Not easily taken advantage of or pushed over
• Goal oriented and able to meet deadlines
• Organized and easily able to meet quotas

Primary Duties:
• Live answering of patched incoming calls from potential clients, current clients, and court-related personnel
• Promptly returning calls and voicemails to potential clients, current clients and other callers
• Following up with potential clients through phone, email, and text messages
• Sending consultation an and retainer agreements to potential clients
• Managing the entire law firm email inbox, ensuring that all inquiries and emails are responded to in a timely fashion
• Downloading documents and filings and ensuring that client files are updated
• Following up with former clients for online reviews
• Ensuring overall satisfaction of new potential clients and current clients

Required Skills, Abilities and Tools:

• Advanced skills in speaking English fluently
• Advanced English writing skills
• Minimum education of a bachelor’s degree
• Steady access to Wi-Fi
• Previous experience as a legal assistant or legal sales professional
• Excellent reading and writing skills
• Excellent at communicating with new potential clients over the phone and selling legal services
• Detail-oriented, and frequently checks work to avoid mistakes
• Has a computer with video capabilities, and fast RAM
• Problem solver and quick thinker

The application process includes 3 parts:

1) Complete the application form: Click to view/oTA49xSTdLdZ4ohA8
2) If you progress to the next stage, you will be invited to a working interview where you will be required to complete a task similar to what the position requires during a 24 hour period of time that you select. We will provide a nominal payment to you to compensate you for your time. The compensation will be provided through PayPal.
3) The final phase includes an invitation for an interview.