Level 2 IT Helpdesk Support Technician (Intermediate to Advance)

Our company is 26 years in the field of Managed Technology Services and has also ventured recently into Outsourcing Solutions. We are seeking a self-motivated individual with a positive “can do” attitude to join our company.

Hours of working:
At least 4-6 hours a day Pacific Standard Time (PST) SPECIFICALLY from 9:00 AM to 1:00 PM Pacific Time
*Part-time for now which can result to a Full-time position

Estimated Start: Mid-August

KEY RESPONSIBILITIES:
• Building relationships with customers
• Discuss and understand customer IT concerns
• Ensure IT tickets are acknowledged/resolved within reasonable time
• Will manage the IT ticketing system, i.e Zendesk / Freshdesk / OS Ticket
• Prepare regular Daily/Weekly reports to higher IT management
• Must be able to setup VoIP/UP setup, on premise IPvX or hosted IPvX’s
• Must be able to manage and setup Windows servers, Windows Desktop, Active Directory, Domain Administration
• Configure Linux and Cloud base setup and Email & Data Migrations

SUCCESSFUL CANDIDATE HAS:
• Must have Remote Desktop Support skills
• At least 5-10 years of IT support experience or similar role
• Demonstrated work experience working in a US and Australian firms, corporate experience, is good to have but not required
• Demonstrated knowledge of computer operating systems, hardware and software
• Has Cloud and Data Migration, Cloud Configuration Setup skills is a benefit but not mandatory
• Customer service skills
• Nice to have an Information Technology or Engineering Science, or related course.
• Excellent comprehension in both verbal and written communication skills in English
• Ability to adapt and learn new software systems
• Excellent organization and time management skills
• Is thorough and pays attention to detail

**IMPORTANT: If you think you are right for this position please answer the following questions on your application, we will NOT entertain applications without answers**

1) Have you worked for a US company? If yes, include when and give some background on the type of work you did for that company.

2) Which ticketing system have you worked on?

3) Have you worked on VMware? Can you join a PC / Mac to a domain?

4) Please give us your salary expectations in pesos.

5) Attach your resume document. Links are ok.

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Perks:
– Remote (Work from Anywhere)
*Paid Monthly Internet Connection reimbursable up to PHP2,000.00.
**Probation period of three (3) months and has a potential to go on Full Time.
***Upon 6th Month tenure benefits: Medical & Wellness Package; Paid Leaves
****One (1) extra day of Paid Time Off for every year of service.