Level 2 IT Support Technician (Network Administration)

Working Schedule: Pacific Standard Time (Days and Time to be determined once hired.)

Responsibilities include but are not limited to the following:
• Manage, deploy, and support network infrastructure with a focus on uptime and meeting clients’ business objectives.
• Performing audits of IT infrastructure and creating solutions with our project managers to be implemented, which support the long-term and short-term goals of our clients.
• Supporting Servers and workstations, NAS devices, firewalls, router installs and configurations, and remote access solutions.
• Implement and maintain archives, backup & and disaster recovery systems.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems in a timely manner.
• Function collaboratively as part of a fast-paced, customer-oriented team with the ability to effectively perform independently and escalate service issues when needed.
• Responsible for timely and accurate documentation and knowledge transfer with occasional end-user training.
• Develop in-depth knowledge of the service catalog and how it relates to customers’ needs.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Qualifications/Skills required:
• 3-5 years of experience building, administering, and deploying network infrastructures with Mac and Linux knowledge a plus.
• Live versions of Microsoft Server experience a plus.
• Working knowledge of Active Directory permissions, groups, and administration.
• Firewall experience with NAT and VPN ideal.
• Support, set up, and configure Windows 10/11-based workstations.
• Experience with Microsoft Office 365 deployments.
• Strong knowledge of network protocols, TCP/IP, DHCP, and DNS.
• Duties may require being on call periodically and working outside normal working hours (Overtime paid during the occasional evening and weekend work).
• Additional skills with Azure, Virtualization, and remote access are a plus.
• Knowledge of VoIP systems and telephony is desired.
• Curiosity and the desire to learn new technologies.
• Effective communicator, both verbal and written.

If interested and want to start the application, kindly click the below link and take the “Pre-Employment Assessment” test.

Click to view/link/index/JB-Z4O529X6P?u=1136128

Benefits:
13th Month Pay
HMO & SSS payment on top of the salary (After 90-day probationary period)
Personal Time Off (After 90-day probationary period)

Apply now!