COMPANY OVERVIEW
Join the Kalutasan family and unlock your potential with us at Kalutasan, Inc! As a premier US-based staffing firm, we specialize in providing top-notch solutions for tech enthusiasts in the Philippines and Managed Service Providers (MSPs) in the United States.
At Kalutasan, we foster a culture of continuous learning and personal growth. Our company was founded and run by seasoned MSP owners who understand the intricacies of the industry and are dedicated to helping you thrive in your role. We are passionate about nurturing talent and believe in creating a supportive environment where you can flourish.
Here’s what sets us apart:
Collaboration with Leading MSPs: We partner with established MSPs who prioritize growth, employ industry-standard tools, and are committed to investing in their teams.
Tailored Job Roles: We craft clear and challenging job roles that encourage personal and professional development, setting you up for success.
Open Communication: Regular meetings ensure alignment between MSPs and our techs, fostering a transparent and supportive work environment.
Access to Training Resources: As part of our commitment to your growth, we provide access to leading tech training platforms like Pluralsight and Udemy. Plus, we cover the cost of up to three certifications per year, including CompTIA and Microsoft certifications.
If you’re tired of stagnant tech jobs and yearn for opportunities to expand your skills from the comfort of your own home, look no further. Kalutasan offers competitive compensation packages and the flexibility of remote work. Join us and embark on a journey of learning, growth, and fulfillment. Visit to learn more!
JOB SUMMARY
Kalutasan, Inc has many roles for Level 2 helpdesk engineer services with premium US based MSPs. The Level 2 helpdesk engineer role typically involves working on L1 and L2 support tickets for MSP clients, while using PSA/RMM tools to deliver your services. These roles are EXCELLENT opportunities to advance your career as escalation points for other departments. You get to earn paid technology certifications while practicing every day what you are learning and taking your career to the next level.
Qualifications
Not all the experience listed below is required, but relevant experience includes:
• MSP Experience
• Basic knowledge of RMM and PSA tools
• Solid knowledge of MS365 including:
– User and group management
– SharePoint/OneDrive troubleshooting and management
• Entra/Azure AD
• Experience with conditional access and Intune
• Multifactor authentication management including DUO, Microsoft Authenticator, and Google Authenticator
• Basic Azure and AWS experience and troubleshooting
• Experience with remote access VPNs, site-to-site VPN
• Managing and troubleshooting wireless networks
• Mobile device support
• Basic networking skills
• Speed, performance, and connectivity issues
• End user support
• System administration including Active Directory and Group policy management
• Experience with VoIP technology and support
• Experience with Windows Server 2012, 2016, 2019, 2021
• Troubleshooting DHCP, DNS, file and print services
• Ability to close 10+ tickets per day
To apply, please click on the link below.
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After clicking, you will need to:
1- Enter your details. This includes uploading your resume, and a video highlighting why you want to work with Kalutasan.
2 – After you submit this form, you will receive an automated link for a short quiz. This quiz will assess your basic tech skills.
After we receive this information, you will receive an email with next steps.
Do not send resumes to us directly! Please use the instructions above
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