Our partner IT Managed Service Provider located in Austin, Texas, is looking for a Level 2 Technician that will give IT support for small business clients.
Schedule:
Monday to Friday (8AM – 5PM Central Standard Time)
Key Functions
• Monitor ticket queue and phone calls.
• Gather and research information.
• Take ownership of seeing the issue to closure.
• Produce and maintain client documentation, organize customer information.
• Remote assistance and visits with customers as required.
• Assist with monthly patching and maintenance as well as documentation standardizing.
• Being able to maintain systems is assumed, being able to troubleshoot software and hardware issues will put you in the front of the line.
• Provide technical assistance with computer hardware and software
• Recommend and or advise hardware and software improvements
• Resolve high-level help desk support requests as needed
• Maintain safe and clean working environment by enforcing procedures, rules, and regulations
IT Skills
• Customer-focused – Seeks to understand customers and businesses. Focused on getting client productive again
• IT minded not necessarily IT knowledgeable – Detail-oriented, logical thinker, good problem solver
• Works well with people – Basic customer service and communication etiquette – in person, phone, email, text.
• Persistent – Stays until the job is done, doesn’t give up on an issue, thinks of creative solutions
• Communicates – Quickly responds to tickets, texts, and emails with clear information
• Trainable – Loves to learn. Doesn’t stop learning when off the clock
• Team player – It’s a requirement that you be able to teach and learn from other staff
• Must have three years of direct user support
Qualifications and Requirements (or equivalent experience):
• Certifications – CompTIA Network+, CompTIA Security+, CompTIA A+ preferred but not required
• Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree
• 4 – 5 years’ experience in working within a technical support role, including proven and demonstrable PC (desktop and laptop), printer and other IT hardware troubleshooting skills
• 4 – 5 years’ experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365, Active Directory, and Exchange Management Console
• Knowledge of all core Microsoft technologies including Windows Server (2003-2019), Microsoft Office 365, SQL Server (2000-2016).
• A keen ability to troubleshoot software and end user workstation issues.
Benefits
-13th Month Pay
-HMO & SSS payment on top of the salary (After a 90-day probationary period)
-Personal Time Off (After a 90-day probationary period)
If interested and want to start the application, kindly click the below link and take the “Pre-Employment Assessment” test.
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Apply now!
APPLY FOR THIS JOB:
Company: HireArchi, an Agilitec Company
Name: HireArchi HR Department
Email: