Live Chat Agent – Ai Moderator

Company: Ribit Ai

Location: Vancouver, BC, Canada

Working Hours: North American hours, Monday to Friday, 9:00 AM to 5:00 PM MST

Are you an exceptional communicator with excellent English language skills? Are you passionate about delivering exceptional customer service? Join our dynamic team as a Live Chat Agent – Appointment Booking Specialist and play a key role in connecting with customers and booking phone appointments via text.

Responsibilities:

• Engage with customers through live chat platforms to provide information, answer inquiries, and address their needs promptly and professionally.
• Utilize your outstanding communication skills to establish rapport and build trust with customers, ensuring a positive experience throughout their interaction.
• Efficiently book phone appointments with customers, coordinating schedules and providing necessary details to ensure a smooth appointment process.
• Maintain accurate and detailed records of customer interactions and appointment bookings for future reference and follow-up.
• Collaborate effectively with team members and other departments to ensure a seamless customer experience and achieve overall business objectives.

Requirements:

• Excellent written and verbal communication skills in English. Exceptional grammar, spelling, and punctuation are essential.
• Proven customer service experience, preferably in a chat-based or text-based environment.
• Strong multitasking abilities, with the capacity to handle multiple chat conversations simultaneously while maintaining accuracy and attention to detail.
• Exceptional problem-solving skills and the ability to think on your feet to provide effective solutions to customer inquiries and concerns.
• Proficient computer skills and the ability to navigate chat platforms and other software efficiently.
• A positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
• Availability to work during North American hours, Monday to Friday, 9:00 AM to 5:00 PM MST.

Preferred Qualifications:

Previous experience in appointment scheduling or booking roles.
Familiarity with CRM software or appointment booking systems.

Join our team and be part of a dynamic and customer-focused organization. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. If you have excellent communication skills, a customer-centric mindset, and a desire to contribute to our success, we want to hear from you.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role. We look forward to reviewing your application and potentially welcoming you to our team!

Note: Only candidates selected for an interview will be contacted.