Live chat Support

We are hiring live chat support! [NO EXPERIENCE REQUIRED]{FULL TRAINING PROVIDED]

?Experience in Billing and Collections preferred and required

? With Excellent English Communication (Oral and Written)

? Experience on live chat support preferred but not required

? Experience in Customer Service, Sales, Billing, Collections, and Technical Support preferred but not required

? Has strong verbal and written communication and comprehension skills

? Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction ? Resourceful, able to multitask and has high attention to details

? Self-motivated and able to work independently as well as contribute to cross-functional and global teams ? Flexible and has the ability to quickly adjust to frequent process and information changes

? Can work under pressure

? With minimum 3.5 Average score for 6 months with no failing scorecard in the last 3 months

? No Active Infraction/Sanction based on the Employee Code of Conduct

? With good recommendation from Current Circle Leader

? At least 90% Attendance for the last 3 months

Preferred Requirements:

Ability to show empathy Proven track record of delivering results in a high pressure environment
Well-developed commercial acumen, negotiation and influencing skills Strong attention to detail, a mature positive attitude and strong work ethic
Take ownership of the customer’s assistance request to find a solution to meet the customer’s circumstances
Capacity to work with people in crisis and an understanding of the behaviors of people who are experiencing a significant personal crises.
Strong written and oral communication, conflict management, negotiation, interpersonal, and customer service skills, and the ability to advocate on behalf of others.
Demonstrated ability to work effectively in a team environment including establishing and maintaining collaborative relationships with internal and external stakeholders that include government and other community service providers.
Effective and demonstrated organizational, time management, and problem-solving skills with the ability to manage and meet the demands of multiple tasks and competing priorities.
High level of professionalism including the confidential management of all organizational and client information. Previous experience in Collections and/or hardship campaigns (preferable) Must have a University Degree (preferably psychology, social work)
For a faster recruitment process, you may go here: invl Dot io/clfp60o
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Job Types: Full-time, Permanent

Salary: Php18,000.00 – Php28,000.00 per month

Benefits:
Company events
Health insurance
Opportunities for promotion
Promotion to permanent employee
13th month salary

Bachelor’s (Preferred)