Job Posting: Live Customer Support Representative
Location: Remote
Position: Full-Time
Salary: $600 – $800 USD BASE. Potential Performance Bonus each month. Based on Experience
About Us:
We are a forward-thinking marketing agency dedicated to creating impactful campaigns and strategies for our diverse clients. Our focus is on blending creativity with data-driven solutions to drive results. As a top-tier agency, we pride ourselves on delivering exceptional results and unparalleled customer service.
Job Overview:
In line with our commitment to excellence, we are seeking a Live Customer Support Representative. This pivotal role serves as the first point of contact for our esteemed clients, addressing their real-time concerns and ensuring they receive the prompt attention they deserve.
Key Responsibilities:
Engage with clients through live chat, providing swift and efficient responses.
Uphold the brand voice and image while interacting.
Offer updates about upcoming content, merchandise, or events.
Document notable interactions for content ideas or feedback purposes.
Collaborate closely with the content creation team to stay aligned with brand messaging.
Document interactions for future follow-ups and nurturing.
Stay updated with our latest campaigns, success stories, and service updates.
Requirements:
Prior experience in a customer engagement or online chat support role.
Exceptional written communication skills.
Ability to multitask and work in a fast-paced environment.
Familiarity with marketing jargon and basic concepts.
Deep appreciation for client relationships and service excellence..
Proficiency with chat tools and software.
Availability for varying shifts, including some weekends.
Benefits:
Attractive salary and performance bonuses.
Opportunities for professional development in the marketing field.
Collaborative and creative working environment.
Work alongside a team of marketing experts and innovators.
IMPORTANT: If you are a serious candidate, please create and send over a 1 minute video. Introduce yourself, share your background, and why you are interested in this role. Please also forward your Resume and your earliest available start date to . You won’t be interviewed if you do not send a 1 minute video. Thank you and we look forward to connecting 🙂
APPLY FOR THIS JOB:
Company: 2 Dam Creative
Name: Richard T
Email: