Live streaming reviewer and admin

Job Description:

At Jamble, we are revolutionizing the secondhand fashion marketplace by empowering resellers with video and live streaming tools to sell more effectively while providing buyers with a unique and compelling experience. Our platform is designed for the sustainable fashion community to engage, connect, and inspire, and we are now seeking a passionate and dedicated Live Stream Content Reviewer & Moderator to join our team.

In this role, you will:

1. Assist in Jamble live stream sessions: Actively participate in live stream sessions, ensuring that the content is in line with our values, guidelines, and principles.
2. Support Live Hosts: Provide real-time assistance to Live Hosts, helping them with moderation and any other needs that arise during the session. Be their go-to person for any questions, concerns, or technical issues they may encounter.
3. Review the overall quality of Live Shows: Assess the content, presentation, and engagement of Live Shows, ensuring that they meet our high standards and adhere to our community guidelines.
4. Share feedback with the internal team: Collaborate with the internal team to provide constructive feedback on Live Shows, identifying areas of improvement and sharing insights to enhance the user experience.
5. Suggest improvements to Live Hosts: After each session, work closely with Live Hosts to provide tailored recommendations for how they can improve the quality of their future Live Shows.

Qualifications:

– Strong Fluency in English
– A passion for sustainable fashion, secondhand marketplace trends, and an understanding of the Jamble platform.
– Strong communication and interpersonal skills to effectively collaborate with Live Hosts and the internal team.
– Experience in content moderation, live streaming, or a related field is preferred.
– Cultural sensitivity and awareness of global/regional current affairs, with a focus on the sustainable fashion community.
– Attention to detail and a commitment to maintaining high standards in content quality and user experience.
– Ability to work independently and take initiative in a fast-paced, dynamic environment.
– Experience using social media platforms, especially those focused on video and live streaming content.

Hiring Process

– 2+ years of experience in a customer support role, preferably within an eCommerce or marketplace environment.
– Excellent written English communication skills with a strong emphasis on grammar and spelling.
– Ability to work independently with minimal supervision and adapt quickly to changes.
– Strong problem-solving and critical-thinking skills, with a focus on providing timely and effective resolutions.
– Own an iPhone mobile device with iOS 14.5+ – we’re only available for iPhone users and it’s crucial that you have the App downloaded on your phone. Please state in the application message that you own an iPhone or it won’t be considered at all.
– Please mention ref GK_10 in the object of the message – it allows me to understand who actually read this job post through and eliminate who don’t 🙂 And, of course, we will highly consider applicants that downloaded the app to see what it looks like 😉