Loan Processor & support agent

We are seeking candidates for Loan Processor & support agent role working with a small personal finance company that is growing and looking for new long term valued team members.

A. Savi Moni Introduction
Savi Moni is a new consumer lending service that prides itself on its competitive, ethical great customer service approach in the Papua New Guinea (PNG) market. Savi Moni is an online service that engages with its customers predominantly via the internet. For more information please visit our website Click to view and Facebook page www.>Click to view/savimonipng

Savi Moni was founded and is managed by a small passionate team who are excited about growing the business and spreading its benefits to the wider PNG market.

It is relatively short time Savi Moni has developed a credible reputation, a happy customer base and experienced solid growth. Savi Moni now needs new team members to support current operations and its continued growth.

B. Role description

We are searching for an experienced and analytical Loan Processor & support agent to conduct assessments of individual/personal loans and attend to related customer enquiries. You will act as a liaison between customers and our business, conducting client evaluations, verifying loan application documentation and supplying relevant information as needed.

This is a 100% remote role that can be worked from any location with a reliable Internet service and a computer with MS office.

The Loan Processor & support agent will be responsible for entering data from scanned documents into our loan software system, evaluating loan applications and assessing the creditworthiness of applicants (using our pre-designed excel sheet) from loan application and any loan history on file. The Loan Processor & support agent will also attend to loan statement requests and provide additional associated information as required.

Key responsibilities of the Loan Processor & support agent may include:
? Reviewing loan applications: The assessment officer will review loan applications submitted by prospective borrowers, ensuring that they meet the required criteria and request any missing information/document
? Data entry: Accurately transferring data from scanned documents into loan software system and pre-designed loan assessment sheet.
? Upload loan application & supporting documents int our Loan software system.

? Assessing creditworthiness: The Loan Processor & support agent will analyse the financial position of the borrower and evaluate their ability to repay the loan. This will include analysing pay slips, bank statements, length of employment and other personal and financial information.
? Making loan decisions: Based on the analysis of the borrower’s financial information against company guidelines, the Loan Processor & support agent will make a recommendation on whether to approve, seek additional review assistance or deny the loan application.
? Communicating with borrowers: The Loan Processor & support agent may communicate with borrowers to request additional information or to explain the loan approval process.
? Maintaining loan records: The assessment officer will maintain accurate records of loan applications and decisions made, as well as other relevant information related to loan processing.
? Adhering to regulations: The assessment officer will ensure compliance with all relevant policies related to loan processing.
? Ensure you comply with the established company regulations and privacy policy.
? Any relevant tasks as identified and advised by Savi Moni management.

C. Skills & experience

To be successful in this role, the ideal candidate should possess:
? Strong analytical skills, attention to detail, and excellent communication skills.
? Have a solid understanding (or be willing to learn) of credit and lending principles.
? Can work independently and manage multiple tasks simultaneously is also important.
? Ideally the candidate will have experience using loan management software and other relevant tools such as MS Office.
? Good multitasking abilities with outstanding time management skills

Preferable but not critical:
? Bachelor’s degree in finance or relevant field
? A minimum of 2 years’ experience as a Loan Processor & support agent or similar role.
? In-depth knowledge of loan application and processing processes.
? Good understanding of loan management software and MS Office.
? Experience with sevice desk software such as Zendesk or Zoho Desk
? Excellent interpersonal and communication skills.

D. Role category & reporting
Remote work: contract position.
Reporting: initially reporting to CFO.

E. Renumeration:

From US$350 to $550 per month, plus performance bonuses.

F. Work hours
1. Work schedule: Monday to Friday 8am to 5pm (8.5 hours per day) and Saturdays 8am to 12pm (4 hours) Papua New Guinea (PNG) time.
a. Some flexibility can be built into this based on mutual agreement.
b. It is expected that during work hours employees will be online and monitoring incoming activity (i.e. loan applications, statement requests, emails) and acting as required.
2. Availability: Be available during designated work hours, and reachable by phone, email, or instant messaging if needed.
3. Breaks and lunch: take regular breaks and a lunch break to maintain productivity.
a. Morning & Afternoon break of 15 minutes each (paid)
b. Lunch of 30 minutes (unpaid)

G. IT requirements
1. Computer: A reliable computer with a high-speed internet connection is essential. The computer should have sufficient processing power and memory to run cloud-based loan management software and other necessary applications.
2. Smartphone: for phone calls, SMS/texts, WhatsApp, etc.
3. Computer software: Remote desktop, MS Office, email service, WhatsApp, Google Drive all essential.
4. Computer Monitors: At least two computer monitors will be required due to needing to have multiple software applications / windows open at any given time.
5. Communication tools: Since the officer will be working remotely, they will need to be proficient in communication tools such as email, instant messaging, and video conferencing to communicate with colleagues, borrowers, and other stakeholders.
6. Collaborative tools: Loan Processor & support agent will need to be able to collaborate with other team members, i.e. loan applications, so should be familiar with collaborative tools like Google Drive, Teams and other cloud-based collaboration software.
7. Troubleshooting skills: The Loan Processor & support agent should have basic troubleshooting skills to identify and solve IT-related issues that may arise while working remotely.
8. Loan processing software: The support agent needs to become familiar with loan processing software used by the organisation. They should be able to navigate the software, run credit checks, and process loan applications.
9. Data security tools: As loan applications often involve sensitive financial information, the Loan Processor & support agent will need to be familiar with data security tools and protocols to ensure that borrower information is kept confidential and secure.

It is important for the Loan Processor & support agent has a working knowledge of the above-mentioned IT tools and requirements to perform the job effectively and efficiently. Additionally, the Loan Processor & support agent should be open to learning new technologies and tools as needed.

H. Support & Communication
1. Initial on boarding documentation and live introduction tutorials/ demonstrations will be provided.
2. Ongoing role support will be available any time from the management team, via whichever communication channel is best suited at the time.
3. Weekly check-in and update calls with management team or more regularly as may be required.