We are looking for an experienced and motivated full time Loan Repayment processing and Accounts Officer to join our finance team. Your primary responsibility will be processing loan repayments, maintaining monitoring report, and provide periodic report. You will act as a liaison between partner company agents and our business, seeking repayment reports, reconciling with bank receipts, and processing repayments through our loan management system.
This is a 100% remote role that can be worked from any location with a reliable Internet service and a computer with MS office. The Repayment Processing & Accounts Officer will be responsible for reconciling bank receipts and customer repayments and importing through our loan software system.
A. Savi Moni Introduction
Savi Moni is a new consumer lending service that prides itself on its competitive, ethical great customer service approach in the Papua New Guinea (PNG) market. Savi Moni is an online service that engages with its customers predominantly via the internet. For more information please visit our website and Facebook page www.>/savimonipng
Savi Moni was founded and is managed by a small passionate team who are excited about growing the business and spreading its benefits to the wider PNG market.
It is relatively short time Savi Moni has developed a credible reputation, a happy customer base and experiencing solid growth. Savi Moni now needs new team members to support current operations and its continued growth.
Key responsibilities of the Repayment Processing & Accounts Officer may include:
? Tracking Repayment dates:
? Reconciling Bank receipts with Reports Provided by Partner Company agent.
? Preparing repayment report as per the set format to import all individual repayments of a partner companies’ employees into the loan management software.
? Maintaining Repayment monitoring report.
? Following up with partner company agents for missed repayments or short payments.
? Keeping track of bad debts.
? Uploading bad debts customer details on credit data bureau website.
? Following up individual through emails for repayments.
? Bank reconciliation.
? Adhering to regulations: The assessment officer will ensure compliance with all relevant policies related to loan processing.
? Ensure you comply with the established company regulations and privacy policy.
? Any relevant tasks as identified and advised by Savi Moni management.
C. Skills & experience
To be successful in this role, the ideal candidate should possess:
? Strong excel skills is a must.
? Analytical skills, attention to detail, and excellent communication skills.
? Have a solid understanding (or be willing to learn) of collection procedure.
? Can work independently and manage multiple tasks simultaneously is also important.
? Ideally the candidate will have experience using loan management software and other relevant tools such as MS Office.
? Good multitasking abilities with outstanding time management skills
? Ability to work collaboratively with internal and external stakeholders
Preferable but not critical:
? Bachelor’s degree in finance/Accounting or relevant field is required.
? A minimum of 2 years’ experience as a Repayment Processing & Acounts Officer or accounting role.
? In-depth knowledge of loans and repayments.
? Good understanding of loan management software and MS Office.
? Experience with service desk software such as Zendesk or Zoho Desk will be an advantage
? Excellent interpersonal and communication skills.
D. Role category & reporting
Remote work: contract position.
Reporting: initially reporting to CFO.
E. Work hours
1. Work schedule: Monday to Friday 8am to 5pm (8.5 hours per day) and Saturdays 8am to 12pm (4 hours) Papua New Guinea (PNG) time.
a. Some flexibility can be built into this based on mutual agreement.
b. It is expected that during work hours employees will be online and monitoring incoming activity (i.e. loan applications, statement requests, emails) and acting as required.
2. Availability: Be available during designated work hours, and reachable by phone, email, or instant messaging if needed.
3. Breaks and lunch: take regular breaks and a lunch break to maintain productivity.
a. Morning & Afternoon break of 15 minutes each (paid)
b. Lunch of 30 minutes (unpaid)
F. IT requirements
1. Computer: A reliable computer with a high-speed internet connection is essential. The computer should have sufficient processing power and memory to run cloud-based loan management software and other necessary applications.
2. Smartphone: for phone calls, SMS/texts, WhatsApp, etc.
3. Computer software: Remote desktop, MS Office, email service, WhatsApp, Google Drive all essential.
4. Computer Monitors: At least two computer monitors will be required due to needing to have multiple software applications / windows open at any given time.
5. Communication tools: Since the officer will be working remotely, they will need to be proficient in communication tools such as email, instant messaging, and video conferencing to communicate with colleagues, borrowers, and other stakeholders.
6. Collaborative tools: Repayment Processing & Accounts Officer will need to be able to collaborate with other team members, i.e. loan applications, so should be familiar with collaborative tools like Google Drive, Teams and other cloud-based collaboration software.
7. Troubleshooting skills: The Repayment Processing & Accounts Officer should have basic troubleshooting skills to identify and solve IT-related issues that may arise while working remotely.
8. Loan processing software: The support agent needs to become familiar with loan processing software used by the organisation. They should be able to navigate the software, run credit checks, and process loan applications.
9. Data security tools: As loan applications often involve sensitive financial information, the Repayment Processing & Accounts Officer will need to be familiar with data security tools and protocols to ensure that borrower information is kept confidential and secure.
It is important for the Repayment Processing & Accounts Officer has a working knowledge of the above-mentioned IT tools and requirements to perform the job effectively and efficiently. Additionally, the Repayment Processing & Accounts Officer should be open to learning new technologies and tools as needed.
G. Support & Communication
1. Initial repayment processing documentation and live introduction tutorials/ demonstrations will be provided.
2. Ongoing role support will be available any time from the management team, via whichever communication channel is best suited at the time.
3. Weekly check-in and update calls with management team or more regularly as may be required.
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