Loans Servicing/Collections Manager

Stratus Financial, LLC is currently seeking a talented individual to lead our loan servicing department and ensure the smooth management of our loan portfolio. As a Loan Servicing/Collections Manager, you will be responsible for overseeing all aspects of loan servicing operations within our organization.

About Stratus Financial

At Stratus, we believe in helping aspiring student pilots at all levels of experience and training achieve their dreams of flight. We do this by providing loans at reasonable rates and flexible payment plans to students who want to become pilots, flight instructors, etc.

You will lead a team of dedicated loan servicing professionals and collaborate closely with various departments to ensure efficient and accurate loan processing, payment posting, and customer service.

Job Responsibilities:

• Manage and supervise a team of loan servicing specialists, providing guidance, coaching, and performance feedback.
• Develop and implement efficient loan servicing processes, policies, and procedures to optimize workflow and enhance customer experience.
• Ensure compliance with all relevant regulations, policies, and guidelines related to loan servicing activities.
• Oversee loan payment processing and accurate record-keeping.
• Collaborate with internal stakeholders, including loan officers, underwriters, and servicing teams, to resolve customer inquiries, resolve issues, and provide timely updates.
• Monitor loan servicing performance metrics, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
• Stay up to date with industry trends, best practices, and regulatory changes pertaining to loan servicing and incorporate them into the department’s operations.
• Conduct regular audits to ensure data integrity, accuracy, and compliance with internal and external requirements.
• Foster a positive and collaborative work environment that encourages teamwork, growth, and employee engagement.
Skills:
• Bachelor’s degree in finance, business administration, or a related field (or equivalent experience).
• Minimum of 1 year of experience in loan servicing within the banking or financial industry, with at least 2 years in a supervisory or managerial role.
• In-depth knowledge of loan servicing practices, regulations, and compliance requirements.
• Strong leadership and people management skills, with a proven ability to motivate and develop high-performing teams.
• Excellent problem-solving, decision-making, and analytical skills.
• Exceptional attention to detail and organizational abilities.
• Proficient in using loan servicing software and systems.
• Outstanding verbal and written communication skills.
• Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.
• Professional demeanor and the ability to work effectively with internal and external stakeholders.

Work Hours:
8:00 am – 5:00 pm PST

Next steps:
Please submit your resume in pdf version by emailing: Click to view
Contact: Cheryl Linato
Subject line: Loan Servicing/Collections Manager for SF