Logistics/Fulfillment Coordinator

At Health Via Modern Nutrition (Click to view), we believe that what you put in your body today is the foundation for who you become tomorrow. We’re obsessed with pushing the limits of human performance, metabolism, and longevity

We create products that help people fuel with ketones, an ancient metabolic super fuel. A growing body of research shows that ketones can deliver significant benefits for everyone—from elite athletes and office workers to those who want to manage chronic disease or simply live a healthier life.

Our latest innovation, Ketone-IQ™?, makes ketones more accessible than ever before. An alternative to sugar-laden drinks, Ketone-IQ™? was developed through a $6 million contract from the Department of Defense and close partnerships with the US Military, world-class researchers, and leading universities.

H.V.M.N. ketones are trusted by high performers of all kinds, including Olympic athletes, Tour de France cyclists, Navy SEALs, and athletes in every major sports league in the US.

We’ve helped break world records and unlock powerful scientific discoveries. We’re changing the landscape of modern nutrition. And now, we’re looking for top talent to help everyone experience the magic of ketones.

**Logistics/Fulfillment Coordinator**

Ketone-IQ™ has been an elite metabolic health and performance secret and we’re ready to let the world in on it. We’re scaling rapidly and looking for someone exceptional to join our growing team! Reporting to the Head of Supply Chain, you’ll play a critical role in leveling up our Logistics and Fulfillment brainpower. If this sounds like you, please read on.

**WHO YOU ARE:**

– Able to thrive in a fully remote work environment under minimal supervision.
– Killer instinct mentality: Willing to roll up sleeves, figure stuff out, and get things done even when they don’t seem to be in your wheelhouse. No task is too small and you will go out of your way to make sure you solve every problem with a sense of purpose.
– Extremely customer-focused with an unrelenting desire to provide world class customer service while simultaneously keeping the company’s best interest in mind.
– You don’t mind holding others accountable if they don’t meet HVMN standards.
– The thought of being at a rapidly growing company where you’ll wear many hats, juggle shifting priorities, and establish processes and best practices excites you!

**RESPONSIBILITIES:**

As our Logistics/Fulfillment Coordinator, you will be responsible for supporting HVMN’s Supply Chain through:

– Oversee daily shipping and fulfillment operations across all Distribution channels and shipping methods.
– Ensure we are hitting our business goals and delivering an exceptional customer experience by hitting our SLA’s for shipping times, delivery times, and shipping costs. Pursue resolution and restitution with 3PL partners and carriers when needed.
– Book, track, trace, and update internal stakeholders on the status of shipments through weekly reporting. Investigate and resolve logistics issues to ensure on-time delivery of goods to customers.
– Audit shipping invoices and POD’s for accuracy of commodity classifications, rates, damages, and on-time delivery. Support reduction of customer chargebacks at no fault to HVMN.
– Review reports to identify performance to key metrics and highlight suggestions for continuous performance improvement/cost savings. Confirm storage fees, shipping transactions, and Work order fees are in line with our modeled pricing.
– Own key logistics metrics on DTC and B2B shipments such as in-full fulfillment, on-time delivery, and order accuracy. Maintain both carrier and 3pl scorecards.
– Be the company’s go-to expert on shipping/fulfillment compliance domestically and internationally. Help unstick orders that are held up due to customs issues.
– Prepare, review, and edit import and export documents, Commercial Invoices, Bills of Lading, packing slips and shipping labels to route packages. Regularly review descriptions and HS codes of our items and update as necessary to minimize chances of delivery issues.
– Work with the Inventory Manager to coordinate the transfer of finished goods and raw material inventory, paying close attention to guarantee inventory is accurately allocated across all nodes to support our increasingly complex distribution network.

**REQUIREMENTS:**

– Can work US based hours(Anywhere from EST to PST based schedule ok).
– Excellent(best of the best) English written and verbal communication skills in a customer-facing role.
– Extremely analytical and data-oriented. Able to interpret data and use it to implement actionable plans.
– Elite organizational skills and ability to pay close attention to the details.
– Experience in one or more of: Fulfillment, logistics, Import/export, order management, supply chain, operations, customer service.
– Knowledge of TMS, WMS, and Scheduling platforms. You must be able to create process documents and teach other team members the most effective way of leveraging these systems.
– Able to learn, navigate, and teach how to use both internal and external tools and systems: QBO/other ERP systems, Google suite, Notion, Airtable, Asana, Shopify, Amazon Seller, Kehe, etc.

**IDEAL CANDIDATES WILL HAVE:**

1. 2+ years experience working with International and US logistics.
2. Some experience working with US-based 3pl’s, carriers, and freight brokers.
3. Experience working in the CPG industry.
4. Experience working in a high growth, startup environment.
5. Good to advanced Excel and Google Sheets skills.

**FIRST STEP IN APPLICATION PROCESS**
-Please fill out a form at the link below to start application process.
Click to view/forms/d/e/1FAIpQLSe7KJ3hFhkDutYthks-Pi87o35RVqch1qYZ5G1JdF5DCvev2w/viewform?usp=sf_link