Healthcare Intake Specialist (RN is a huge plus with a premium rate)
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We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialist for our Healthcare Account.
The Intake Specialist position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.
As an Intake Specialist, you will help us accelerate our culture through interactions with our customers. In this position, you will draw on your experience to provide top-of-the-line service to our customers. This position will service inbound calls, outbound calls, emails, and chats from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux.
What You Will Do:
Answer inbound phone calls
Provide exemplary customer service with every interaction
Provide resolution on the first interaction with the caller
Deliver quality results with every interaction in a timely manner
Collect and gather all necessary information for clinical review
You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed
Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve
Must have empathy for others and the ability to build rapport
MAKE SURE TO READ THE JOB DESCRIPTION AND INSTRUCTIONS CAREFULLY!
APPLY FOR THIS JOB:
Company: CR Fence & Rail
Name: Taylor Collins
Email: