What is a Rockstar IT Engineer? Someone who has done it all (at least a little bit), can figure anything out with enough time and access to Google, and gets a thrill out of implementing new technology or solving weird problems.
Not only that, they aren’t arrogant or impatient and genuinely like helping others—whether it’s a customer who barely knows how to use a mouse or teammates who might learn something from you this time (but teach you something the next).
A bit more specifically, you:
• Don’t give up and Google-fu your way to make it work eventually
• Are a favorite of clients or coworkers needing IT help and whom your friends and relatives turn to for tech advice/solutions
• Can speak and write English so well people think you went to school abroad
• Know a little about a lot of aspects computer technology, and quite a bit about some of the following:
o Computer hardware and peripherals
o Router rules and security
o Windows servers and networking
o Scripting/programming
o Client-server applications
o Microsoft 365 administration
o Windows and Mac OS configuration and troubleshooting
o Virtualization (servers and desktops)
o Those darn office printer/copier/scanners
o How email gets delivered across the Internet
o DNS, DHCP, TCP/IP OMG!
• Have or had a lab or tech projects at home
• Actually, find log files useful most of the time
• Are not sloppy (at least when it comes to documenting what you’ve done)
• Have at least a dozen favorite tools/utilities you turn to when troubleshooting
• Are not a criminal (can pass a drug and criminal background check)
• Can’t imagine working more than one full time job at a time—not because you’re lazy but because you get so into your job!
Think you might be a Rockstar? Rock On and Read On!
Why might a Rockstar IT Engineer want to work with us? Well, we:
• Will actually make use of your skills. Our work is varied and involves supporting customers, designing and implementing technology for them, and designing and implementing internal projects.
• Specialize in serving clients from a single industry, enabling us to know their businesses, processes, and specialized software, which in turn helps us be more relatable and valuable to them.
• Aren’t so big that every caller is a stranger
• Don’t focus on “utilization” or SLAs or ticket counts, but rather want to solve problems, make sure they don’t happen again, and have our customers be happy they reached out to us
• Believe that process is important but will want you to help us create them, not just follow them
• Are totally open to ideas to improve our technology and processes
• Help each other. No tiers here.
• Are super flexible and pretty darn nice
• Support (pay for) relevant learning and certifications
• Offer paid time off, holidays (including some PH ones), and understanding when you have to take your dog to the vet or something
• If you read this far, are an IT Rockstar (that rhymes!) and want to be rewarded financially at a place where you can contribute all your skills and have endless learning, AND work with folks who will respect you and send you goofy GIFs throughout the day, make sure to apply and also make sure your subject line includes the part above in all caps—our secret code.
The IT Engineer will be a mentor to and assist less-experienced team members and also work directly with end-users to troubleshoot computer issues. They will ensure that resolutions and processes are documented for everyone’s benefit.
They will also participate in overseeing proper operation of client and internal servers and systems and implement technology projects. They will also be called upon to identify and suggest improvements to client and company systems and processes to reduce issues or improve efficiency, functionality, and security/resilience.
Come join our team! We are a successful MSP with a team that collaborates to make sure our customers have sensible solutions and a great experience. We are lucky enough to be able to be proactive about hiring so if you appreciate having the time and freedom to work on projects and solve problems this is a perfect position for you!
Please send your resume and a bit about why you are a Rockstar to
Schedule: 8:30a-5:30p HST / 2:30AM – 11:30AM Philippine Standard Time
Company Website:
Work location: Work From Home
APPLY FOR THIS JOB:
Company: HammerTECH
Name: HammerTECH Jobs
Email: