We are looking for an excellent Ecommerce Customer Support
The candidate should be comfortable working in a startup environment, and MUST be a self-starter who can overcome challenges and resolve issues with limited supervision.
DO NOT APPLY if you do not have all of the required qualifications.
Necessary Qualifications:
1. 3+ years experience in ECOMMERCE customer support
2. Experience in Shopify – processing orders, refunds, etc.
3. Experience in Gorgias, Zendesk, Re:Amaze, or any other ecommerce customer support tool
Your Top Tasks:
– Responding to customer enquiries through Email, Facebook & Instagram
– Processing Refunds, Exchanges, Incorrect Addresses on Shopify
– Create Standard Operating Procedures for all customer enquiries
– Filling out Daily Profit & Loss (Data Entry through Excel)
Pay: TBD, this will depend on your level of skill and other people that apply to the job.
I am looking for a full-time employee.
Perks
– You can work whenever you want as long as you complete all tasks. You will not have to wake up or work at any given time.
– You can work as much as you want. I will pay you hourly but if you work extra hours you will get paid extra.
– Flexible Vacation, if you need time off just let me know
– Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.
About Me:
My name is Mithiran and I founded Sereni alongside my brother 1 year ago. My brother and I travel to Manila very often and love the city. So if you live close-by, that’s a bonus! We sell sensory products for kids with ADHD. We are looking for a ROCKSTAR virtual assistant to join our team.
To Apply for the job.
Change the subject like to “I Want to Work for You [Insert the name of the General & Finance Manager from ]
At the top of your message write 2-3 few sentences on why you would like this position, and why you are a good fit. Do not write more then that or else you application will be deleted.
Under that put the following, and include the numbers to make it easy for me to read.
1. Your resume including previous experience.
2. Your instagram profile, if you have one.
3. Draft a response to these customer emails:
We are seeking someone who can drive additional revenue and support our customers through email. We want you to show us how you can go above and beyond to make our customers feel valued and cared for in every interaction.
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Make sure to follow all the steps above. This is a great job opportunity with the ability to get bonuses and raises, so I will only look at applicants that really want the job. If I decide to interview you there will be a short zoom call between us and video will be required.
Do not write more than what I have asked you above. if you write more than what is asked for above I will ignore your job post
Thank you
APPLY FOR THIS JOB:
Company: Nebroo
Name: Mithiran Siva Kumar
Email: